Adobe has developed Log Collector Tool to collect debug information related to your installed Adobe Creative Cloud apps. Log Collector Tool generates a LogCollection.zip file, which you are prompted to send to Adobe. Adobe uses the information contained in the LogCollection.zip file to identify bugs and to make improvements in Creative Cloud software products. By downloading and running Log Collector Tool and returning the LogCollection.zip file to Adobe, you consent to Adobe’s use of the information as described. You can open the LogCollection.zip file any time to review the information collected. This information can include your encrypted unique Adobe user identifier, product serial number as well as debug and installer log file information.

Note:

Log Collector Tool doesn't collect installation logs for Acrobat. You can use it to collect log files for the download and licensing process. You can find more details on how to locate and interpret the installation log files manually at Troubleshoot install issues with log files | CC.

Windows

  1. Download Log Collector Tool for Windows by clicking the link: LogCollectorTool.exe.

    Note:

    If you see a download or save file prompt, click Save File to save it on your computer.

  2. Double-click the LogCollectorTool.exe.

  3. Read the licensing information that appears on the screen and click Continue.

  4. Click Continue. Log Collector Tool begins collecting the log and debug files from your computer.

  5. The collected log files are saved as a ZIP file on your desktop. The location of the file is displayed on the screen once the logs are successfully collected. Click Close to close the Log Collector Tool.

  6. The logs are attached to an email and are ready to be sent, if the email client is configured on your system.

Mac OS

  1. Download Log Collector Tool for Mac OS by clicking the link: LogCollectorTool.dmg.

    Note:

    If you see a download or save file prompt, click Save File to save it on your computer.

  2. Mount the LogCollectorTool.dmg file by double-clicking the file.

  3. Double-click to open Log Collector Tool.

  4. Enter the password for the administrator account you are currently logged in to and press Return. When you enter the password, if you don't see any characters being typed in, continue to type anyway.

  5. Read the licensing information that appears on the screen and click Continue.

  6. Click Continue. Log Collector Tool begins collecting the log and debug files from your computer.

  7. The collected log files are saved as a ZIP file on your desktop. The location of the file is displayed on the screen once the logs are successfully collected. Click Close to close the Log Collector Tool.

  8. The logs are attached to an email and are ready to be sent, if the email client is configured on your system.

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