Adobe upgrades require a qualifying previous product. If the upgrade installer can't find a previous product on your computer, it asks you to enter the serial number of your previous product. This may happen if you are installing the upgrade on a new computer or new hard drive, for example.
Try the solutions in this document if you receive the error, “This serial number is not for a qualifying product. Please try another” when you enter a serial number in the Serial Number Upgrade screen.
Make sure that you're entering the correct serial number.
Make sure that you qualify for the upgrade.
If you do not qualify for the upgrade, you may be able to return the upgrade you purchased. See Return, cancel, or exchange an Adobe order.
Try another serial number.
Contact Adobe Customer Care for help unlocking your serial number.
If you can't resolve the issue, contact us for help.
Important: We can unlock your serial number after we first verify that you qualify for the upgrade. When you contact us, be at your computer to complete the following upgrade verification workflow.