Adobe Acrobat Sign for Salesforce Resource Center

Podpora služby Adobe Sign for Salesforce v19.x a v20.x skončila v říjnu 2021.

  • Všechny organizace by měly co nejdříve provést upgrade alespoň na verzi 21.5.11.  Verze 21.5.11 je předpokladem pro všechny novější verze a musí být instalována před další aktualizací na novější verze. 
  • Přístup k verzi 20.x a starším verzím bude podle plánu zcela odpojen ve druhém čtvrtletí roku 2022. Další přístup k funkcím služby Adobe Sign for Salesforce bude podmíněn nainstalováním verze 21.5.11 nebo novější.

Podrobnosti o životním cyklu integrací jsou uvedeny zde >

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Known Issues

As of the Spring '21 Salesforce update, guest users are not permitted to create or update agreements.

With the v21.5 update, Acrobat Sign changed the event posting process from a Push process to a Pull process.

Where the Pull process improves a multitude of issues, the current API version doesn't support creating reminder events.

There is no current workaround for this issue.

When a sender has to prefill a field, that sender has to authenticate to Acrobat Sign to gain access to the field. This happens seamlessly through the integration, so users typically won't be aware of it.

If the agreement is also configured to Host the signing for the first signer, a conflict arises as the established session is authenticated to the sender, and not the first signer.

Common Questions

The Uniform Index basically marks "All" the contacts in the object at the same recipient order, it means, it sets all the contacts to be able to sign in parallel.

Pre-requisites: It is exposed on the Agreement template, so it works with the Agreement templates with the Master object as Account/Opportunity. (An object that has a Contact-related list.)

  1. Open the Agreement Template > Add recipient related list > New button

  2. In the Source of Recipient list, select "All Account Contact Roles/All Opportunity Contact roles".
    It displays the Uniform Index check box.

  3. Select the Uniform Index check box.

  4. Click Save

Uniform Index

While sending the agreement using this template from the Master object, all the contacts as the recipient with the same index are specified in the Index box on the Agreement Template.

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