Issue

When running Dimension CC, the application hangs for a few moments and then crashes.

Your system hardware may be incompatible due to a missing set of CPU instructions (AVX) in your processor, which are required for Dimension CC to function. To avoid this error, install the application on a computer with a processor that supports the missing AVX extension, which is usually found in machines launched in 2011 or later.

Operating system

Windows and macOS

Solution: Install Dimension CC on a compatible system

Install the application on a computer with a compatible processor. To ensure your processor is compatible, verify that the processor is on the supported processor list below. See the full list of system requirements here.

List of supported processors:

  • Intel Core i5 (2011 or newer)
  • Intel Core i7 (2011 or newer)
  • Xeon (2011 or newer)
  • AMD A8
  • AMD A10
  • AMD Ryzen

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