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The Add users by CSV feature available on the Users page allows an administrator to create multiple user accounts in the Admin console using a CSV file. The status and progress of the user account creation process are displayed on the Bulk Operations Results page. You can cancel the processing of the User account creation at any time.
For more details on working with users in the Admin Console, see Manage users.
The following are processing requirements that the admin has to fulfill before uploading a file:
- File format and headers
- File data or row requirements
- The file is in Comma-Separated Values (CSV) format and has the .csv suffix. Each record is on a separate line, delimited by a line break (CRLF). For example, aaa,bbb,ccc CRLF. For more details, see RFC 4180 (CSV file specification).
- Column Header is valid. The Header row is mandatory. For more information on mandatory or optional fields and file format, see the CSV file format table in Manage Users.
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The CSV files that you upload must use commas (",") as the delimiter to separate fields.
In some locales, the operating system uses a semi-colon (";") as the field delimiter. This causes Microsoft Excel to save the files with the semi-colon as the delimiter that causes processing to fail. You can temporarily update the regional settings to work around this issue. Alternatively, when saving the file in Excel, select Save As and save the file as a CSV by choosing UTF -8 as the encoding type.
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The changes described as follows can affect other applications and spreadsheets. Hence, make the required changes in the CSV and then revert these settings.
The file can contain up to 5000 rows. Ensure that the following requirements are met for each row:
- It consists of a valid email address.
- Product profiles (or configurations) if present, are valid.
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If you are a Teams customer, change the Product Configurations column title to Team Products. Also, for the data in this column enter the product name (not product profile name).
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Country codes must be two-letter ISO 3166 (alpha-2) codes.
When a file is processed, based on the specific domain, each entry is processed individually as described in the following table.
Once all processing is completed, a summary is emailed to the initiating admin. If the import operation is canceled, processing stops. However, rows already processed are not rolled back.
| Identity Types | Action | Exceptions |
| Federated ID |
|
|
| Enterprise ID |
|
|
| Adobe ID |
|
|
* Adobe services and software are controlled by U.S. export laws which restrict the export and use of Adobe services and software in certain regions, including but not limited to, Cuba, Iran, North Korea, Sudan, Syria and the Crimea region of Ukraine.
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The Import Users feature does not support user nicknames having special characters, such as the comma (,) and the semicolon (;).
To avoid overloading, a 66.6% duty cycle rule is part of processing. If the time to process an entry differs from the rolling average by more than 10%, then the throttle is adjusted so that request processing consumes only 2/3 of real time.
In addition, an operation team-managed throttling control also limits the processing rate. If the throttling control is explicitly set, then the duty cycle control is disabled. There is an API call to switch back to duty cycle-based throttling.
It displays the number of requests processed per second to you to provide feedback on performance.
The target rate for creation of 1000 accounts with each added to 2 product configurations is 1 account/second, not counting the 66.6% duty cycle, so the apparent processing rate can be .66 account/second or about 40 accounts/minute. Creation of 1000 accounts at this rate takes 25 minutes. Creation of 5000 accounts at this rate takes two hours and five minutes.
The Troubleshooting section helps you to troubleshoot error conditions or other problems that can arise while using the bulk import functionality with the Adobe Admin Console.
The error message is shown in the following conditions:
- The file is not in CSV format.
- A required column header (for example, Email) is invalid or missing.
- A required column is missing.
Do the following:
- Use only the .csv file format.
- Ensure that column headers are valid.
- Ensure that column values are valid.
For more information on mandatory or optional fields and file format, see the CSV file format table in Manage Users.
A processing error occurs if the system is unable to process data rows in the uploaded file. To view the details, see Bulk Operation Results.
The error occurs, for Enterprise ID or Federated ID users, if the domain does not meet the following criteria:
- A valid Domain name in the Domain column
- Email Id with the valid domain name
User name with the valid domain name
The Domain wasn't found in your organization message displays in the STATUS column on the results screen.
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The error occurs when you use the invalid domain name, it means that the domain is not claimed or trusted by your organization.
If you are still facing a problem to bulk upload users, create a case, start a chat, or manage an existing case from the Admin Console Support tab if you are a System or Support administrator.
For more help, see Create a support case.
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