Overview
For the Acrobat Sign Solutions tiers of service, a new signing experience that better highlights the recipient fields and the signature process, improving the overall signer experience and completion rates, is available for both the desktop and mobile interfaces (both are enabled through the same admin control).
The Acrobat tiers of service will have the new experience enabled automatically for their account in the coming months.
This updated version of the e-signing experience supports the most common features that senders rely on. However, not all features are supported at this time. Updates delivered in future releases will support additional features.
The experience is being rolled out to all customers in the first few months of 2025.
The web experience and mobile web experience will be enabled at the same time.
The Sandbox environment will provide access to the feature in the first week of December 2024.
Automatic Enablement across all tiers of service has been completed as of February 2025.
Availability
This new experience will be enabled in stages through early 2025. As customers are included in the rollout:
- Acrobat Standard and Acrobat Pro customers will have the feature enabled automatically.
- There are no controls at these tiers of service to control the environment.
- This rollout will begin in September 2024.
- The desktop experience will roll out first, and the mobile experience shortly afterwards.
- Acrobat Sign Solutions tiers of service have controls exposed to allow admins to enable or disable the new experience.
- This rollout will be based on the buying program of the Acrobat Sign application.
- This rollout will begin in November 2024 and run through March 2025.
- Customers with a sandbox account will be able to access the experiences the first week of December 2024.
Configuration - Enterprise
The new e-signing experience can be enabled at the Account or Group level.
To review and edit the feature controls:
- Log in as an administrator and select the Account option in the top navigation bar (Group if you are a group-level admin)
- In the admin menu, select Global Settings > New Recipient Experience
The Acrobat Standard and Acrobat Pro e-signature subscription plans do not support the configuration of this feature.
It will be automatically enabled when the account is enabled through the rollout process.
The configurable options are:
Enable the modern recipient experience for signers
Desktop web:
When the option is enabled, recipients signing through the desktop interface will use the new experience when signing their agreements.
Mobile web:
Users on mobile devices will also have an improved signing experience that provides larger, more conspicuous interactions to help advance the signature to completion. Updated interactions include:
The field navigation buttons have been better exposed, and the agreement progress information has been redesigned as a progress bar:
The Options menu has been modernized with clearer icons and actions, including a search feature that searches the full document for specified text and provides an interface to cycle through found instances.
The signature panel has been updated to a more modern feel with clearer labels and buttons:
After the signature fields are completed, a far more conspicuous Submit button is displayed to alert the recipient that they have one more action to complete their signature.
If the setting is disabled, recipients will use the classic signing experience.
Enable Mobile Focus
When Mobile Focus is enabled, senders will see a Mobile icon in the upper-right corner of the authoring screen.
This view lets the form author add and arrange fields on an overlay so recipients can easily use the field list to complete all required fields.
When disabled, the option to create the mobile-friendly field overlay is removed from the sender's interface.
