Selection buttons do not appear in Captivate Prime

Hae

Issue

Due to missing radio buttons, an Administrator  cannot perform the following (not an exhaustive list):

  • Assign or remove roles.
  • Send a welcome mail.
  • Delete a user.

Cause

The issue occurs because of incorrect themes in the account.

missing radio buttons
View missing radio buttons

Resolution

Reload the themes and fix the appearance of the radio buttons. Perform the following steps:

  1. As an Admin, click Branding.

  2. In the Themes section, click Edit.

  3. Pick any theme and save the changes.

    set themes
    Set Themes

  4. Revert to the previous theme and save the changes.

  5. Log out of Adobe Captivate Prime and sign in again. 

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