CSV sync Fails while uploading the CSV from FTP/Box Connector

Issue

CSV sync Fails while uploading the CSV from FTP/Box Connector.

Error

Error in import/export of the data for Object : 10001

Cause

This issue can be caused due to various reasons. Some of the reasons are listed below:

CSV file is not present in the Import Folder/Blank Import folder
Mapping in the FTP/Box connector is incorrect
Multiple connectors are enabled.

Solution

Scenario 1: CSV file is not present in the Import Folder/Blank Import folder

Login to Box/FTP.
Check the import folder for the CSV file.
Upload the CSV file to correct folder and perform a Manual sync.

Scenario 2: Mapping in the FTP/Box connector is incorrect

If the above step does not resolve the issue, please follow the below steps to check the Mapping.

Login as Integration Admin.
Open the connector in question.
Click on Import > Internal User.
Under Column Mapping map all the fields in the Learning Manager and CSV before importing.
Once done, perform a Manual Sync.

Scenario 3: Multiple Connectors are enabled.

If the above steps do not resolve the issue, and multiple connectors are configured on the account, please follow the steps below to resolve the issue.

Login as an Administrator.
Click on Settings > Data Sources.
Check the priority of the Connectors. Make sure that two connectors do not have the same priority. In case the priority is the same, change the priority of one.
If the issue still persists, try to disable the other Connectors.
Once done try to perform a manual sync.