Troubleshooting & help

Common issues

Use the Connection Test utility to troubleshoot connection problems. Inside the meeting room, choose Help > Troubleshooting to run the test. For more information on connection problems, see Troubleshoot connectivity | Adobe Connect.

Check out the list of available training events and register for the one relevant to you.

The application for desktop is required for screen sharing, recording conversion, and file sharing. See application for desktop.

Flash is not enabled in browsers by default or there can be sandboxing issues. To attend a meeting in a browser, see Attend meetings in browsers.

Setup

You create a meeting room in Adobe Connect Central.

Yes. You can try Adobe Connect before you commit to a subscription. If you have been invited to an Adobe Connect meeting, you don't need a trial account. Simply click the meeting link you received.

Yes. Users are encouraged to install the application in advance and run pre-meeting diagnostic test for a smooth meeting experience. Learn more about the application for desktop.

Yes. You have several options for controlling who can join your meeting. From inside your Adobe Connect meeting room, choose Meeting > Manage Access and Entry, and then choose one of the options from the submenu. You can also manage meeting participants from Adobe Connect Central.

Audio & video

Yes. Choose Pods > Video Telephony, and then click Open Stream. Learn more about setting up video in meetings.

Click the microphone button on the menu bar to toggle your microphone on and off. Or, choose Mute My Microphone from the menu next to the microphone button. Learn more about audio in meetings.

Meeting recordings are created in Flash, which is not supported on many mobile devices. Learn how to convert a meeting recording to MP4 format, so it can be replayed on a mobile device.

When you record a meeting, the recording is assigned a unique URL and is stored on the Recordings tab for the meeting room in Connect Central. Learn how to play back a recorded meeting and how to share a recording with others.

Advanced content

Learn more about developing with Adobe Connect in the Adobe Connect Developer Center.

Yes. Learn how to integrate Adobe Captivate and Adobe Connect to use Adobe Connect as your Learning Management System (LMS).

Learn how to use the Event wizard to create an event or use the Seminar wizard to create a seminar.

Account management

If you get an invalid user or password error, you can easily reset your password by clicking the Forgot Your Password link.

You can update your credit card and other billing information from your Manage Subscription page. Go to the Adobe Connect online store, and then enter your order number and order password to access your account.

When your trial expires, sign up for a monthly or annual subscription to retain your meeting room. For more information, see the Adobe Connect FAQ.

In Adobe Connect Central, choose Administration > Service Plan > Change Service Plan > Cancel Your Plan. You can also cancel your subscription from the Adobe Connect online store. Simply enter your order number and order password to access your account. Get more information about managing your Adobe Connect account in the Adobe Connect FAQ.

Contact options

Connect