Apps panel doesn't show installed Creative Cloud apps

Issue

In the Apps tab of the Creative Cloud desktop app, applications are not listed as installed. Or, they are listed as installed, but are not located in the Start menu or the Application folder.

Solution

  1. In the Creative Cloud desktop app, click Sign out from the Profile menu.

    Sign out of Creative Cloud desktop app

  2. Quit the Creative Cloud desktop app:

    • Version 5.0 and later: Press command+Q (macOS) or Ctrl+W (Windows)
    • Version 4.9 or earlier: Click the three dots vertical icon in the upper-right corner of the Creative Cloud for desktop app and choose Quit.
  3. Navigate to the following location and rename opm.db:

    • macOS: Macintosh HD/Users/[user name]/Library/Application Support/Adobe/OOBE
    • Windows: C:\Users\[user name]\AppData\Local\Adobe\OOBE

    Change the name to opm.db.old

  4. Relaunch Adobe Creative Cloud.

  5. Sign in to  the Creative Cloud desktop app.

The applications are now listed as installed in the Apps panel of the Creative Cloud desktop app.

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