Error 86 causes update failure

Last updated on 17 October 2025

Learn how to resolve error 86, "Another version of the Creative Cloud desktop app is running," to update the Creative Cloud desktop app.

This error occurs when the Creative Cloud updater detects another instance of the app running, which prevents the update from proceeding.

Conflicting instance of Creative Cloud desktop app is running on your device

You need to close a conflicting instance of the Creative Cloud app before you can update the Creative Cloud desktop app.

Conflicting Creative Cloud desktop app process is running on your device

Before updating a Creative Cloud app, close all conflicting processes that can cause update failure.