Find app launch logs

From the Windows taskbar and select File Explorer.

In the address bar, enter the following file path: C:\Users\[username]\AppData\Local\Temp, and press Enter.

When the Temp folder opens, select Search Temp in the upper-right corner of the File Explorer window, and enter amt3.log.

Right-click the amt3.log file and select Open with > Notepad.

Read the log line by line. Lines that describe an error or failure indicate a problem with the launch process.

Note down the error and search for a solution from Adobe. You can use only the error code, if available, for the search.

Press command + spacebar to open Spotlight Search.

In the Spotlight Search window, enter the following file path:

• Creative Cloud: ~/Library/Logs/
• Creative Suite: /tmp/

Find the amt3.log.

Right-click the amt3.log file and select Open With > TextEdit.

Read the log line by line. Lines that describe an error or failure indicate a problem with the launch process.

Note down the error and search for a solution from Adobe. You can use only the error code, if possible, for the search.