Go to the Creative Cloud download page and select Download Creative Cloud.
- What's new
- Get started
-
Manage apps
- Creative Cloud desktop app
-
Creative Cloud apps
- Launch Creative Cloud apps
- Manage apps in Creative Cloud
- Update Creative Cloud apps automatically
- Update Creative Cloud apps manually
- Check for app updates
- Schedule app updates
- Change language for Creative Cloud apps
- Uninstall Creative Cloud apps
- Uninstall or remove apps while offline
- Connect with other creatives through Adobe Discord servers
- Manage plans
- Generative AI in Creative Cloud
-
Work with cloud documents
- Manage cloud storage
- Manage and restore files
-
Create and manage libraries
- Create and organize libraries
- Manage libraries
-
Access collaboration tools
- Share and review
- Manage projects
-
Integration with other apps
- Manage fonts
-
Work with Microsoft applications
- Install Creative Cloud Add-ins
- Get Creative Cloud for Microsoft Teams
- Add Microsoft Word and PowerPoint elements to libraries
- Manage libraries in Word and PowerPoint
- Share libraries in Microsoft Word and PowerPoint
- Share Creative Cloud assets in Microsoft Teams
- Share Creative Cloud assets
- Share feedback within Microsoft Teams
- Set Connectors
- Work with Google workspace
- Integration with Behance
- Zapier integration
-
Manage plugins
- Install plugins and extensions using Creative Cloud desktop app
- Uninstall plugins and extensions using Creative Cloud desktop app
- Find plugins in Creative Cloud desktop app
- Get plugins on Adobe Exchange
- Install plugins using UPIA tool
- Get help in UPIA tool
- List plugins using UPIA tool
- Find version of your UPIA tool
- Uninstall plugins using UPIA tool
- Find plugins with Adobe Exchange
- Open apps in Intel emulation mode after installing plugins
-
Adobe Content Authenticity (Beta)
- Content Credentials
- Adobe Content Authenticity (Beta)
- Customization of Content Credentials
- Chrome browser extension
- Inspect tool on Adobe Content Authenticity (Beta)
- Content Credentials generative AI training and usage preference
- Manage Preferences
- Download your signed files
- Impact of applying Content Credentials
- Connect accounts for creative attribution
- Troubleshoot
-
Troubleshoot
- Known and fixed issues
-
App setting issues
- Unable to sign in to Creative Cloud
- Unable to receive notifications on Creative Cloud desktop app
- Uninstalled apps appear as up-to-date
- Install apps that are no longer developed
- Apps tab doesn't show installed Creative Cloud apps
- Creative Cloud desktop app opens in a different language
- New releases missing from Apps panel
- Discover tab missing or disabled in Creative Cloud desktop app
-
Install and update issues
- Resolve Creative Cloud update errors
- Update failed due to network connectivity issues
- Auto-update is disabled or not available
- Can't find updates in Creative Cloud desktop app
- Update Manager shows duplicate update notifications
- Dynamic Link Manager causes app update failure
- Error 2 or 50 causes update failure
- Error 86 causes update failure
- Error 131 causes update failure
- Error 1002 causes update failure
-
Launch issues
- Creative Cloud desktop app stuck on launch screen
- Find app launch logs
- Apps won't launch due to configuration errors
- Creative Cloud desktop app crashes after system restarts
- Apps won’t launch due to missing DLL files
- Blank white screen appears when opening Creative Cloud apps
- Creative Cloud apps open in trial mode
- Apps won't launch due to subscription error
- Can't sign in due to unknown server error
- Plugin installation issues
- Diagnostics and repair tools
- Library and file management issues
- App integration issues
- File sync issues
- Background processes issues
- Crash issues
Apps won’t launch due to missing DLL files
Learn how to resolve the "Missing msvcp110.dll file” and “Missing msvcr110.dll file” errors.
When launching 64-bit versions of some Adobe apps, such as Photoshop, Illustrator, and Premiere Pro, you may see an error that the msvcp110.dll or msvcr110.dll file is missing. This occurs when the Visual C++ redistributable files aren’t properly installed on your computer.
Creative Cloud desktop app isn’t up-to-date
You can resolve the error by downloading and installing the latest version of the Creative Cloud desktop app:
Double-click the downloaded file to begin installation:
- macOS: Creative_Cloud_Installer.dmg
- Windows: Creative_Cloud_Set-Up.exe
Follow the on-screen instructions to complete your installation.
After the installation, sign in to your apps again.
Visual C++ redistributable files are not installed properly
If installing the latest version of the Creative Cloud desktop app doesn’t resolve the errors, reinstall the Visual C++ redistributable files:
Go to the Microsoft Visual C++ Redistributable latest supported downloads page.
Under the Latest Microsoft Visual C++ Redistributable Version section, select the download link based on whether your OS is 32-bit or 64-bit.
Go to your downloads folder and launch the downloaded EXE file.
Restart your computer.
Open the app again.