In rare cases, access to some services (such as saving documents to the cloud or fonts) within Creative Cloud apps may not be available. This can be caused by many factors including temporary server outages and Internet service disruption.
When services are not available, you may see the following notification while using a Creative Cloud app.
Yes. If you’ve previously used the Creative Cloud app, you should be able to continue to use it.
No, your Creative Cloud app will continue to work. However, some services within the app may not be available.
Yes, you can download apps during service outage. However, you may need to wait to open them for the first time until services are restored.
When services are restored, you may see the following sign-in notification.
This is necessary to reconnect you with the services that you are entitled to, based on your subscription.