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Enable single sign-on with SAML


Adobe Acrobat Sign Guide

What's New

  1. Pre-Release Notes
  2. Release Notes
  3. Important Notifications

Get Started

  1. Quick start guide for administrators
  2. Quick start guide for users
  3. For Developers
  4. Video tutorial library
  5. FAQ


  1. Admin Console Overview
  2. User Management
    1. Add a User
    2. Add Users in Bulk
    3. Add Users from your Directory
    4. Add Users from MS Azure Active Directory
    5. Create function-focused users
      1. Technical accounts - API driven
      2. Service accounts - Manually driven
    6. Check for users with provisioning errors
    7. Change Name/Email Address
    8. Edit a user's group membership
    9. Edit a user's group membership through the group interface
    10. Promote a user to an admin role
    11. User Identity Types and SSO
    12. Switch User Identity
    13. Authenticate Users with MS Azure
    14. Authenticate Users with Google Federation
    15. Product Profiles
    16. Login Experience 
  3. Account/Group Settings
    1. Settings Overview
    2. Global Settings
      1. Account tier and ID
      2. Self Signing Workflows
      3. Send in Bulk
      4. Web Forms
      5. Custom Send Workflows
      6. Power Automate Workflows
      7. Library Documents
      8. Collect form data with agreements
      9. Limited Document Visibility
      10. Attach a PDF copy of the signed agreement 
      11. Include a link in the email
      12. Include an image in the email
      13. Files attached to email will be named as
      14. Attach audit reports to documents
      15. Merge multiple documents into one
      16. Upload a signed document
      17. Delegation for users in my account
      18. Allow external recipients to delegate
      19. Authority to sign
      20. Authority to send
      21. Power to add Electronic Seals
      22. Set a default time zone
      23. Set a default date format
      24. Users in Multiple Groups (UMG)
        1. Upgrade to use UMG
      25. Group Administrator Permissions
      26. Replace recipient
      27. Audit Report
        1. Overview
        2. Allow unauthenticated access on the transaction verification page
        3. Include reminders
        4. Include view events
        5. Include agreement page/attachment count
      28. In Product Messaging and Guidance
      29. Accessible PDFs
      30. New authoring experience
      31. Healthcare customer
    3. Account Setup
      1. Add logo
      2. Customize company Hostname/URL    
      3. Add company name
      4. Post agreement URL redirect
    4. Signature Preferences
      1. Well formatted signatures
      2. Allow recipients to sign by
      3. Signers can change their name
      4. Allow recipients to use their saved signature
      5. Custom Terms of Use and Consumer Disclosure
      6. Navigate recipients through form fields
      7. Decline to sign
      8. Allow Stamps workflows
      9. Require signers to provide their Title or Company
      10. Allow signers to print and place a written signature
      11. Show messages when e-signing
      12. Require signers to use a mobile device to create their signature
      13. Request IP address from signers
      14. Exclude company name and title from participation stamps
    5. Digital Signatures
      1. Overview
      2. Download and sign with Acrobat
      3. Sign with Cloud Signatures
      4. Include metadata for Identity Providers
      5. Restricted Cloud Signatures Providers
    6. Electronic Seals
    7. Digital Identity
      1. Digital Identity Gateway
      2. Identity Check policy
    8. Report Settings
      1. New report experience
      2. Classic report settings
    9. Security Settings
      1. Single Sign-on settings
      2. Remember-me settings
      3. Login password policy
      4. Login password strength
      5. Web session duration
      6. PDF encryption type
      7. API
      8. User and group info access
      9. Allowed IP Ranges
      10. Account Sharing
      11. Account sharing permissions
      12. Agreement sharing controls
      13. Signer identity verification
      14. Agreement signing password
      15. Document password strength
      16. Block signers by Geolocation
      17. Phone Authentication
      18. Knowledge-Based Authentication (KBA)
      19. Allow page extraction
      20. Document link expiration
      21. Upload a client certificate for webhooks/callbacks
      22. Timestamp
    10. Send settings
      1. Show Send page after login
      2. Require recipient name when sending
      3. Lock name values for known users
      4. Allowed recipient roles
      5. Recipient groups
      6. Required fields
      7. Attaching documents
      8. Field flattening
      9. Modify Agreements
      10. Agreement name
      11. Languages
      12. Private messages
      13. Allowed signature types
      14. Reminders
      15. Signed document password protection
      16. Signer identification options
        1. Overview
        2. Signing password
        3. One-Time Password via Email
        4. Acrobat Sign authentication
        5. Phone authentication
        6. Cloud-based digital signature
        7. Knowledge-based authentication
        8. Government ID
        9. Signer Identity reports
      17. Content Protection
      18. Enable Notarize transactions
      19. Document Expiration
      20. Preview, position signatures, and add fields
      21. Signing order
      22. Liquid mode
      23. Custom workflow controls
      24. Upload options for the e-sign page
      25. Post-sign confirmation URL redirect
    11. Message Templates
    12. Bio-Pharma Settings
      1. Overview
      2. Enforce identity authentication
      3. Signing reasons
    13. Workflow Integration
    14. Notarization Settings
    15. Payments Integration
    16. Signer Messaging
    17. SAML Settings
      1. SAML Configuration
      2. Install Microsoft Active Directory Federation Service
      3. Install Okta
      4. Install OneLogin
      5. Install Oracle Identity Federation
    18. Data Governance
    19. Time Stamp Settings
    20. External Archive
    21. Account Languages
    22. Email Settings
      1. Email header/footer images
      2. Permit individual user email footers
      3. Customize the Signature Requested email
      4. Customize the To and CC fields
      5. Enable Linkless Notifications
      6. Customize email templates
    23. Migrating from to
    24. Configure Options for Recipients
  4. Guidance for regulatory requirements
    1. Accessibility
      1. Accessibility Compliance
      2. Create accessible forms with Acrobat desktop
      3. Create accessible AcroForms
    2. HIPAA
    3. GDPR
      1. GDPR Overview
      2. Redact a user
      3. Redact a user's agreements    
    4. 21 CFR part 11 and EudraLex Annex 11
      1. 21 CRF part 11 validation pack
      2. 21 CFR and EudraLex Annex 11 handbook
      3. Analysis of shared responsibilities
    5. Healthcare customers
    6. IVES support
    7. "Vaulting" agreements
    8. EU/UK considerations
      1. EU/UK Cross-border transactions and eIDAS
      2. HMLR requirements for deeds signed electronically
      3. The impact of Brexit on e-signature laws in the UK
  5. Download Agreements in Bulk
  6. Claim your domain 
  7. Report Abuse links

Send, Sign, and Manage Agreements

  1. Recipient Options
    1. Cancel an email reminder
    2. Options on the e-signing page
      1. Overview of the e-sign page
      2. Open to read the agreement without fields
      3. Decline to sign an agreement
      4. Delegate signing authority
      5. Restart the agreement
      6. Download a PDF of the agreement
      7. View the agreement history
      8. View the agreement messages
      9. Convert from an electronic to a written signature
      10. Convert from a written to an electronic signature 
      11. Navigate the form fields
      12. Clear the data from the form fields
      13. E-sign page magnification and navigation
      14. Change the language used in the agreement tools and information
      15. Review the Legal Notices
      16. Adjust Acrobat Sign Cookie Preferences
  2. Send Agreements  
    1. Send page overview
    2. Send an agreement only to yourself
    3. Send an agreement to others
    4. Written Signatures
    5. Recipient signing order
    6. Send in Bulk
      1. Overview of the Send in Bulk feature
      2. Send in Bulk - manual recipients
      3. Send in Bulk - CSV upload
      4. Cancel a Send in Bulk transaction
      5. Add reminders to Send in Bulk
      6. Reporting for Send in Bulk
  3. Authoring fields into documents
    1. In-app authoring environment
      1. Automatic field detection
      2. Drag and drop fields using the authoring environment
      3. Assign form fields to recipients
      4. The Prefill role
      5. Apply fields with a reusable field template
      6. Transfer fields to a new library template
      7. Updated authoring environment when sending agreements
    2. Create forms with text tags
    3. Create forms using Acrobat (AcroForms)
      1. AcroForm creation
      2. Creating accessible PDFs
    4. Fields
      1. Field types
        1. Common field types
        2. In-line Images
        3. Stamp Images
      2. Field content appearance
      3. Field validations
      4. Masked fields values
      5. Setting show/hide conditions
      6. Calculated fields 
    5. Authoring FAQ
  4. Sign Agreements
    1. Sign agreements sent to you
    2. Fill & Sign
    3. Self-signing
  5. Manage Agreements
    1. Manage page overview
    2. Delegate agreements
    3. Replace Recipients
    4. Limit Document Visibility 
    5. Cancel an Agreement 
    6. Create new reminders
    7. Review reminders
    8. Cancel a reminder
    9. More Actions...
      1. How search works
      2. View an agreement
      3. Create a template from an agreement
      4. Hide/Unhide agreements from view
      5. Upload a signed agreement
      6. Modify a sent agreement's files and fields
      7. Edit a recipient's authentication method
      8. Add or modify an expiration date
      9. Add a Note to the agreement
      10. Share an individual agreement
      11. Unshare an agreement
      12. Download an individual agreement
      13. Download the individual files of an agreement
      14. Download the Audit Report of an agreement
      15. Download the field content of an agreement
  6. Audit Report
  7. Reporting and Data exports
    1. Overview
    2. Grant users access to reporting
    3. Report charts
      1. Create a new report
      2. Agreement Reports
      3. Transaction Reports
      4. Settings Activity Report
      5. Edit a report
    4. Data Exports 
      1. Create a new data export
      2. Edit a data export
      3. Refresh the data export content
      4. Download the data export
    5. Rename a report/export
    6. Duplicate a report/export
    7. Schedule a report/export
    8. Delete a report/export
    9. Check Transaction Usage

Advanced Agreement Capabilities and Workflows

  1. Webforms 
    1. Create a web form
    2. Edit a web form
    3. Disable/Enable a web form
    4. Hide/Unhide a web form
    5. Find the URL or script code 
    6. Prefill web form fields with URL parameters
    7. Save a web form to complete later
    8. Resize a web form
  2. Reusable Templates (Library templates) 
    1. US Government forms in the Acrobat Sign library
    2. Create a library template
    3. Change a library template's name
    4. Change a library template's type
    5. Change a library template's permission level
    6. Copy, edit, and save a shared template
    7. Download the aggregate field data for a library template
  3. Transfer ownership of web forms and library templates
  4. Power Automate Workflows 
    1. Overview of the Power Automate integration and included entitlements
    2. Enable the Power Automate integration
    3. Track Power Automate usage
    4. Create a new flow (Examples)
    5. Triggers used for flows
    6. Importing flows from outside Acrobat Sign
    7. Manage flows
    8. Edit flows
    9. Share flows
    10. Disable or Enable flows
    11. Delete flows
    12. Useful Templates
      1. Administrator only
        1. Save all completed documents to SharePoint
        2. Save all completed documents to OneDrive for Business
        3. Save all completed documents to Google Drive
        4. Save all completed documents to DropBox
        5. Save all completed documents to Box
      2. Agreement archival
        1. Save your completed documents to SharePoint
        2. Save your completed documents to One Drive for Business
        3. Save your completed documents to Google Drive
        4. Save your completed documents to DropBox
        5. Save your completed documents to Box
      3. Webform agreement archival
        1. Save completed web form documents to SharePoint Library
        2. Save completed web form documents to OneDrive for Business
        3. Save completed   documents to Google Drive
        4. Save completed web form documents to Box
      4. Agreement data extraction
        1. Extract form field data from your signed document and update Excel sheet
      5. Agreement notifications
        1. Send custom email notifications with your agreement contents and signed agreement
        2. Get your Adobe Acrobat Sign notifications in a Teams Channel
        3. Get your Adobe Acrobat Sign notifications in Slack
        4. Get your Adobe Acrobat Sign notifications in Webex
      6. Agreement generation
        1. Generate document from Power App form and Word template, send for signature
        2. Generate agreement from Word template in OneDrive, and get signature
        3. Generate agreement for selected Excel row, send for review and signature
  5. Custom Send workflows
    1. Custom Send Workflow Overview
    2. Creating a new Send Workflow
    3. Edit a Send Workflow
    4. Activate or Deactivate a Send Workflow
    5. Send an agreement with a Send Workflow
  6. Share users and agreements
    1. Share a user
    2. Share agreements

Integrate with other products

  1.  Acrobat Sign integrations overview 
  2. Acrobat Sign for Salesforce
  3. Acrobat Sign for Microsoft
    1. Acrobat Sign for Microsoft 365
    2. Acrobat Sign for Outlook
    3. Acrobat Sign for Word/PowerPoint
    4. Acrobat Sign for Teams
    5. Acrobat Sign for Microsoft PowerApps and Power Automate
    6. Acrobat Sign Connector for Microsoft Search
    7. Acrobat Sign for Microsoft Dynamics 
    8. Acrobat Sign for Microsoft SharePoint 
  4. Other Integrations
    1. Acrobat Sign for ServiceNow
    2. Acrobat Sign for HR ServiceNow
    3. Acrobat Sign for SAP SuccessFactors
    4. Acrobat Sign for Workday
    5. Acrobat Sign for NetSuite
    6. Acrobat Sign for VeevaVault
    7. Acrobat Sign for Coupa BSM Suite
  5. Partner managed integrations
  6. How to obtain an integration key

Acrobat Sign Developer

  1. REST APIs 
    1. Methods documentation
    2. SDK/Developer Guide
    3. API FAQ    
  2. Webhooks 
    1. Webhook overview
    2. Configure a new webhook
    3. View or edit a webhook
    4. Deactivate or reactivate a webhook
    5. Delete a webhook
    6. Two-way SSL certificates
    7. Webhooks in the API

Support and Troubleshooting

  1. Customer Support Resources 
  2. Enterprise Customer Success Resources 

Adobe Acrobat Sign includes SAML authentication for customers that desire a federated log in system.


The below document pertains to customer accounts that manage their user licensing directly within the Acrobat Sign application.

Customers that manage user entitlement in the Adobe Admin Console must follow a different process found here.


The identity federation standard Security Assertion Markup Language (SAML) 2.0 enables the secure exchange of user authentication data between web applications and identity service providers.

When you use the SAML 2.0 protocol to enable single sign-on (SSO), security tokens containing assertions pass information about an end user (principal) between a SAML authority - an identity
provider (IdP)
, and a SAML consumer - a service provider (SP)

Acrobat Sign, acting as the service provider (SP), supports single sign-on through SAML using external identity providers (IdPs) such as Okta, OneLogin, Oracle Federated Identity (OIF), and Microsoft Active Directory Federation Service. Acrobat Sign is compatible with all external IdPs that support SAML 2.0.

More information on integrating with these identity providers (IdPs), can be found in the following guides:

You can also configure Acrobat Sign for single sign-on (SSO) with other systems already used in your organization, for example,, or other providers that support SAML 2.0.

Acrobat Sign uses federated authentication as opposed to delegated authentication. Federated authentication does not validate the user's actual password in Acrobat Sign. Instead, Acrobat Sign receives a SAML assertion in an HTTP POST request. Acrobat Sign also supports encrypted assertions.

The SAML assertion has a limited validity period, contains a unique identifier, and is digitally signed. If the assertion is still within its validity period, has an identifier that has not been used before, and has a valid signature from a trusted identity provider, the user is granted access to Acrobat Sign.

A summary of the Acrobat Sign authentication specification is included in the table below: 

Specification (Standard Name)


Federation Protocol

SAML 2.0

Federation Profile

Browser Post

Federation Unique Identifier

Email Address

Relay State

Not Needed.  Acrobat Sign has the logic to know where to point the User after they are authenticated.  

API Chart


To enable SSO, your corporate network must support the SAML 2.0 protocol. If your corporate network does not support SAML, contact Adobe Acrobat Sign Support to discuss other options to enable Single Sign On in your account.

Before beginning to set up SAML SSO, you must do the following:

  • Claim and establish your Domain Name (For the examples in this guide, this will be
  • Enable SAML for your domain using a provider such as Microsoft Active Directory Federation, Okta, Onelogin, Oracle Identity Federation, or others. You may need to open an Acrobat Sign support ticket to get your domain enabled from the backend
  • Create or verify that you have an administrator account with your IdP using an email address
    • If you do not have an Okta account, you can create a free Okta Developer Edition organization using this link:
    • If you do not have a OneLogin account, you can create a free trials account using this link: and clicking the FREE TRIAL button in the upper right corner
  • (Optional) Add an additional email id for User Provisioning in both IdP and SP. This will allow you to add more users who can log in to Acrobat Sign with their SSO credentials
  • (Required) Verify that you have an admin user for Acrobat Sign and an Admin user for the IdP
    (Optional) Create or verify that you have an Acrobat Sign administrator account that uses the same email address as the account for your IdP (For the examples in this guide, this email address will be This will make it easier for you to administer the accounts
  • In Acrobat Sign, set your SAML Mode to “SAML Allowed” (See Working with the SAML Settings
    for more information.)

When setting up SAML SSO, we recommend that you set the SAML Mode to SAML Allowed until the entire setup process is complete and you’ve verified it is working correctly. Once verified, you can change the SAML Mode to SAML Mandatory.

Enabling Single Sign On using SAML

At a high level, enabling SAML SSO between Acrobat Sign (the SP) and your IdP involves the following high-level steps:

1. If required (by your IdP), set up your IdP using the Acrobat Sign Service Provider (SP) Information

2. Set up Acrobat Sign using information from your IdP

3. Verify that the SAML SSO has been properly set up

Navigate to Account > Account Settings > SAML Settings


To view the options for User Creation, Login Page Customization, Identity Provider (IdP) Configuration, and Acrobat Sign Service Provider (SP) Information, scroll to the bottom of the SAML Settings page. 

SAML Mode Settings

In Acrobat Sign, there are three SAML Mode options and one additional option that works with the SAML Mandatory option.

SAML Mode Settings

  • SAML Disabled—Disables SAML authentication for the account. When selected, the rest of the SAML configuration page becomes inaccessible.
  • SAML Allowed— This option allows users to authenticate to Acrobat Sign by both SAML and the native Acrobat Sign authentication
  • SAML Mandatory—Requires that all users authenticate to Acrobat Sign with SAML SSO
    • Allow Acrobat Sign Account Administrators to log in using their Acrobat Sign Credentials - When SAML Mandatory is enabled, this option allows Acrobat Sign administrators to be an exception to the SAML rule and authenticate with Acrobat Sign native authentication.
      • Admins authenticated using their Acrobat Sign credentials will need to log out twice to log out of the service through the UI controls.  (After a successful logout, the admin is taken to their IdP, and because they are logged in to the IdP, the admin gets redirected back to Acrobat Sign and is logged in.)

It is strongly recommended that you set the SAML Mode to SAML Allowed until you’ve verified your SAML SSO is working as expected.


The Hostname is your domain name. (See Prerequisites above.) When entered, your hostname
becomes part of the Assertion Consumer URL, the Single Log Out (SLO) URL, and Single
Sign-On (Login) URL. 

Hostname setting

User Creation Settings

Only the first of the two User Creation settings is directly connected with SAML Setup. The second setting pertains to all pending users, whether or not they are added as a result of authenticating through SAML.

User Creation settings

  • Automatically add users authenticated through SAML—If this option is enabled, users who are authenticated through your IdP are automatically added as pending users in Acrobat Sign
  • Automatically make pending users in my account active—If the Require signers in my account to log in to Acrobat Sign before signing setting (Security Settings > Signer Identity Verification), is enabled, this setting should also be enabled. When a signature is requested from a new user, this user is created as a pending user in your account. If this option is not enabled, these users are prevented from signing agreements sent to them for signature
  • Allow users who authenticate with SAML to change their email address in their profile - Enable this option to allow your users to change the email address on their Acrobat Sign profile

Login Page Customization Settings

You can customize the sign-on message that users see on the Acrobat Sign Sign In page when SAML Single Sign On is enabled. 

Login Page Customization

  • Single Sign On Login Message— Enter a message to display above the SSO Sign In button on the Acrobat Sign Sign In page
  • Place the SAML login button at the top of the page when other login options are available - When enabled, the SSO login button will be placed above any other authentication method enabled

Identity Provider (IdP) Configuration Within Acrobat Sign

To set up most IdPs, except as noted for Okta, you must enter information from your IdP into the IdP configuration fields in Acrobat Sign.

 IdP Configuration

  • Entity ID/Issuer URL—This value is provided by the IdP to uniquely identify your domain.
  • Login URL/SSO Endpoint—The URL that Acrobat Sign will call to request a user login from the IdP.  The IdP is responsible for authenticating and logging the user in.
  • Logout URL/SLO Endpoint—When someone logs out of Acrobat Sign, this URL is called to log them out of the IdP as well.
  • IdP Certificate—The authentication certificate issued by your IdP.

Acrobat Sign SAML Service Provider (SP) Information

The SP information section displays the default information for Acrobat Sign. Once you’ve entered and saved your hostname and IdP Configuration information, the information in the SP information section is updated to include your hostname.

(In our example,

SAML Provider Info

The SP Information provided is as follows:

  • Entity ID/SAML Audience—A URL that describes the entity that is expected to receive the SAML message. In this case, it is the URL for Acrobat Sign
  • SP Certificate—Some providers require a certificate to be used to identify the Service Provider. The link in this view points to the Acrobat Sign Service Provider certificate
  • Assertion Consumer URL— This is the callback that the IdP will send to tell Acrobat Sign to log in a user
  • Single Log Out (SLO) URL—The URL that users are redirected to when they log out
  • Single Sign-On (Login) URL— This is the URL that the IdP will send login requests to

Microsoft Active Directory Federation Services Configuration


This document describes the process for setting up Single Sign On for Acrobat Sign using Microsoft Active Directory Federation Service. Before proceeding, please review the Acrobat Sign Single Sign On Using SAML Guide, which describes the SAML set up process and provides detailed information on the SAML Settings in Acrobat Sign.

  • The process of setting up SAML SSO includes the following:
  • Installing the Active Directory Domain Service
  • Installing the Active Directory Federation Service
  • Creating a Test User 
  • Adding Acrobat Sign as a relying party

Installing the Active Directory Domain Service

Before configuring SAML for MSAD, you must install the Active Directory Domain Service if it is not already installed. You must have system administrator privileges in Windows Server to install Active Directory Domain Services. 

Installing the Active Directory Federation Service

1. If required, launch the Server Manager, then click Dashboard.

Install the ADFS

2. In the Dashboard, click Add roles and features. The Add Roles and Features Wizard displays.

3. In the Select installation type dialog, select Rule-based or Feature-based Installation then click

Select installation type

4. In the Select destination server dialog of the wizard, leave the Select a server from the server pool option enabled, select a Server Pool, then click Next.

Select destination server

5. In the Select server roles dialog, select Active Directory Federation Services, then click Next.

Select Server Roles

6. In the Confirm installation selections dialog of the wizard, accept all the defaults by clicking Install.

7. On the post install options, select Create the first federation server in a federation server farm.

8. On the Welcome page, leave the options as is and click Next.

Welcome page

9. In the Connect to Active Directory Domain Services dialog of the wizard, select the Administrator account if not by default, then click Next.

Connect to ADDS

10. In the Specify Service Properties dialog, import the pfx file that you created using the steps defined in the Certificate Creation section, enter a Federation Service Display Name, then click Next.

Specify service properties

11. In the Specify Service Account dialog, select Use an existing domain user account or group Managed Service Account. Use Administrator as the service account and provide your administrator password, then click Next.

Specify service account

12. In the Specify Configuration Database dialog, select Create a database on this server using Windows Internal Database, then click Next.

Specify configuration database

13. In the Review Options dialog, click Next.

Review Options

14. In the Prerequisite Checks dialog, once the prerequisite check is done, click Configure.

Prerequisite checks

15. In the Results dialog, ignore the warning and click Close.


Adding Acrobat Sign as a relying party

1. From the Apps menu, launch AD Federation Service Management.

Launch ADFS

2. In the AD FS console, select Authentication Policies then Edit.

Authentication Policies

3. In the Edit Global Authentication Policy dialog, under both Extranet and Intranet, enable Forms Authentication

Edit global authentication policy

4. In the AD FS console, under Trust Relationships, select Relying Party Trusts and click Add Relying Party Trust. The Add Relying Party Trust wizard displays.

5. In the Select Data Source dialog of the wizard, enable the Enter Data about the relying party manually option, then click Next.

Select data source

6. In the Specify Display Name dialog, enter a Display Name, then click Next.

Specify display name

7. In the Choose Profile dialog, enable the AD FS profile option, then click Next.

Choose Profile

8. In the Configure Certification dialog there is no certificate to configure, so click Next.

Configure certification

9. In the Configure URL dialog, select Enable support for the SAML 2.0 WebSSO protocol and enter the Assertion Consumer URL from Acrobat Sign, then click Next.

(See the Hostname section of the Single Sign On with SAML Guide for more information about the Assertion Consume URL.)

Configure URL

10. In the Configure Identifiers dialog, enter for Relying party trust Identifier and click Add, then click Next.

Configure Identifiers

11. In the next screen, leave the defaults as-is, and click Next.

Leave defaults

12. In the Choose Issuance Authorization Rules dialog, confirm that the Permit all users to access the relying party option is enabled.

Choose issuance authorization rules

13. In the Ready to Add Trust dialog, click Next.

Ready to add trust

14. In the Finish dialog, click Close.


15. In the Edit Claim Rules dialog, click Add Rule.

Edit claim rules

The Add Transform Claim Rule Wizard displays.


16.  In the Select Rule Template dialog of the wizard, select Send LDAP Attributes as Claims from the Claim rule template drop-down.

Select rule template

17. In the Configure Rule dialog, select the options shown in the dialog and click Finish. Acrobat Sign only supports the email address as the unique identifier. You need to select E-Mail Addresses as the LDAP Attribute and E-Mail Address as the Outgoing Claim.

Configure Rule

18. When the Select Rule Template dialog of the wizard redisplays, select Send Claims Using a Custom Rule from the Claim rule template drop-down, then click Next.

Select rule template

19. In the Configure Rule dialog, enter the following:

  • Name of rule—Enter EmailToNameId
  • Custom rule description—enter the following:

c:[Type == ""]

=> issue(Type =
Issuer = c.Issuer, OriginalIssuer = c.OriginalIssuer, Value = c.Value,
ValueType = c.ValueType, Properties[""]
= "urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress",
= "");

Configure rule

20. Click Finish. The Add Transform Claim Rule Wizard closes.

21. Back in the Edit Claim Rules for Acrobat Sign dialog, click the Issuance Authorization Rules tab and Delegation Authorization rules tab and ensure that the Permit Access to All Users is enabled for both as shown below.

If not, add a rule, so that Permit Access To All Users is enabled.

Permit access

Permit access

22. Click OK to accept all changes can close the Edit Claims Rules for Acrobat Sign dialog.

Adding the Certificate from Acrobat Sign

1. In the AD FS console, under Trust Relationships, select the Acrobat Sign Relying Party click Properties.

2. Once launched, select Authentication Policies and then Edit.

Authentication policies

3. Select the Signature tab.

4. Click Add and add the SP certificate file you downloaded from Acrobat Sign.
(See the Adobe Acrobat Sign SAML Service Provider (SP) Information section of the Single Sign On with SAML Guide for more information about the SP certificate.)

5. Select the Advanced tab and change the Secure Hash Algorithm to SHA-2.

6. Select the Endpoints tab and add the Single Logout (SLO) URL from Acrobat Sign.
(See the Hostname section of the Single Sign On with SAML Guide for more information about the Single Logout (SLO) URL).

7.  Disable Claims Encryption – Open power shell on the ADFS server and type

8. Set-ADFSRelyingPartyTrust -TargetName "Adobe Sign" -EncryptClaims $false 


Acrobat Sign specific settings

  • The account should have SAML_AVAILABLE=true
  • Host Name
  • SAML Mode
  • ACCOUNT_USER_ADD_EMAIL_DOMAINS setting to be for example
  • Select the token signing certificate in ADFS and export it as a cer file ( do not export private key) and add it to the account admins SAML Settings page in Acrobat Sign.
Select token


Open this certificate file in notepad, and Acrobat Sign Admin copy its contents into the IdP Certificate field in SAML Settings.

Now you should be able to test. 

Certificate Creation

1. On Windows, install openssl. On Mac , openssl is present.

2. Launch a command prompt and type:
openssl req -x509 -newkey rsa:2048 -keyout .pem -out .pem -days <#ofdays>

Enter the following:

  • Country code- US
  • State - Californiacity – San Jose
  • Enter some Organization and Organization unit
  • Common Name- This is the fully qualified name that is the same as your host system name example

3. Now create the pkcs12 key
pkcs12 -export -in <yourkeynameCer> .pem -inkey <yourkeyName> .pem -out my_pkcs12.pfx

4. Enter password when prompted

5. Click Import and select the my_pkcs12.pfx selected above and enter password that you provided at pkcs12 export time when prompted

Okta Configuration


Acrobat Sign can support Security Assertion Markup Language (SAML) single sign-on (SSO) using external identity providers (IdPs) such as Okta. This document describes the steps for configuring Acrobat Sign for SAML SSO with Okta. This document also provides information on testing your SAML SSO configuration. Before proceeding, please see the Acrobat Sign Single Sign On Using SAML Guide, which describes the SAML setup process and provides detailed information on the SAML Settings in Acrobat Sign.


Successful installation requires that your Active Directory have the GivenName (FirstName) and SN (LastName) values populated.  

If these values are empty, an Unknown User error will trigger.

Configuring SAML SSO with Okta

You must be an administrator for both your Acrobat Sign and Okta accounts to enable SAML SSO. The username for both accounts must be the same. The passwords can be different.

When enabling SAML SSO with Okta, information only needs to be entered in Acrobat Sign. Okta has developed a custom Acrobat Sign Provisioning app that makes it unnecessary to transfer the SP Information from Acrobat Sign to Okta. 


Note: For the most up-to-date instructions for Okta, see

1. Log in to Okta and Acrobat Sign in different browsers or in different windows within the same browser.

  • In Okta, log in to your account with the same administrator account you use for your Acrobat Sign Admin Account.
Okta sign in

  • In Acrobat Sign, log in to your account using the same admin account credentials that you use for Okta. 
Adobe Sign sign in

2. Click the blue Admin button.

Admin button

3. Click the Add Applications shortcut.

Add application

The Add Application page displays.

Add application page

4. In Search, type Acrobat Sign.

  • Click the Add button to add the Acrobat Sign Provisioning application.
Click Add

The Add Acrobat Sign Provisioning wizard launches displaying the General Setting tab.

Add Adobe Sign provisioning

5. Log in to Acrobat Sign to obtain your Hostname and Acrobat Sign server environment:

  • Log in an Acrobat Sign Account Admin
  • Navigate to: Account > Account Settings > SAML Settings
    • Scroll to the bottom of the page and find the Assertion Consumer URL
    • Copy the string between https://  and
      • The first value is your Hostname
      • After the Hostname is the Acrobat Sign environment your account resides on (na1, na2, eu1, jp1, etc.)
      • In the below example you would copy rrassoc.na1 (include the dot between values)

6. In Okta under General Settings, enter the Hostname.Instance for your Acrobat Sign account in the Your Acrobat Sign Sub domain field.


Click Next to continue. 


Note: If you don’t want users to automatically log in to Acrobat Sign when they log in to Okta, disable the Automatically log in when user lands on the login page option. 

Sign-on options

7. On the Sign-On Options tab, enable SAML 2.0.

Sign-on options

The SAML 2.0 section displays.


8. Under SAML 2.0, click View Setup Instructions.

View setup instructions

The Okta How to Configure SAML 2.0 for Acrobat Sign page displays in a new browser window. This page includes instructions and the IdP information that you must enter in the Acrobat Sign SAML Settings page.

How to configure

9. Copy the Entity ID/Issuer URL from the Okta page, and enter it into the Entity ID/Issuer URL field in Acrobat Sign.
(see the idP Configuration section of the How to Configure SAML 2.0 for Acrobat Sign)


Note: The "Entity ID/Issuer URL" does not need to be a well formatted URL. It can be an any unique value.

Entity ID

10. Copy the Login URL/SSO Endpoint from the Okta page, and enter it into the Login URL/SSO Endpoint field in Acrobat Sign.
(see the idP Configuration section of the How to Configure SAML 2.0 for Acrobat Sign)


Note that in Acrobat Sign, the Logout URL/SLO Endpoint is before the Login URL/SSO Endpoint.

Login URL

11. Copy the Logout URL/SLO Endpoint from the Okta page and enter it into the Logout URL/SLO Endpoint field in Acrobat Sign.
(see the idP Configuration section of the How to Configure SAML 2.0 for Acrobat Sign)

Logout URL


Note: The Logout URL/SLO Endpoint shown above is only a suggestion. You can actually specify any valid URL (e.g., Google).

12. Copy the IdP Certificate from the Okta page to the IdP Certificate field in Acrobat Sign.

  • Make sure there are no spaces or returns after “-----END CERTIFICATE-----“.

(see the idP Configuration section of the How to Configure SAML 2.0 for Acrobat Sign)

IdP Certificate

You can close the browser window that displays the Okta How to Configure SAML 2.0 for Acrobat Sign page after you copy the IdP Certificate.


13. In Acrobat Sign, click Save.

14. Click the browser window that displays the Okta Sign-On Options if needed.

15. In the Credential Details section of Sign-On Options (see step 8 above), select Email from the Application username format drop-down, then click Next to continue.

Credential details

16. Under Provisioning, you have the option to select the Enable provisioning features option. (See Setting up Auto-Provisioning for more information.) Click Next to continue without setting up Auto-provisioning. 



Note: If you enable the Enable provisioning features option, you must enable the Automatically add users authenticated through SAML in SAML settings in Acrobat Sign.

17. Under the Assign to People tab, in the People section check the box next to your name to assign at least one active user (yourself), then click Next.

Assign to People

18. Click Done.

Click Done

You can now log out of Okta and proceed with testing your SAML setup. (See Testing Your Okta SAML SSO Configuration for more information.)


Setting Up Auto-provisioning in Okta

If this option is enabled, and the “Automatically add users authenticated through SAML” option in Acrobat Sign is also enabled, you can automatically provision users in Acrobat Sign.


Setting up Auto-launch for Acrobat Sign

You can automatically launch Acrobat Sign when you log in to Okta. If this feature is enabled, Acrobat Sign will open in a separate window when you log in to Okta. You must have pop-ups enabled in your browser for this feature to work.       


Note If you also enabled the “Automatically log in when user lands on login page” option, when you launch Okta two Acrobat Sign windows will open. 

1. Log in to Okta. Your Home page will display.

2. On the Acrobat Sign Provisioning app, cursor over the gear icon, then click to activate it.

Mouse over the gear

3. When the Acrobat Sign Provisioning Settings popup displays, click the General tab.

General tab

4. Enable the Launch this app when I sign into Okta option.

Launch this app

5. Click Save.


Testing Your Okta SAML SSO Configuration

There are two ways to test your Okta SAML setup. 

Log in to Acrobat Sign through Okta

1. If logged in, log out of Okta.

2. Log in to Okta. Your Okta Home page displays.

3. On the Home page, click the Acrobat Sign Provisioning app.

Adobe Sign provisioning

You are automatically logged into Acrobat Sign.

Adobe Sign Home page

Log in to Acrobat Sign using your URL

1.  Enter your company login URL in your browser. The Acrobat Sign Sign In page displays.

2. On the Sign In page, click the second Sign In button. If you’ve entered a custom Single Sign On Login Message that message displays above this button. If you have not entered a custom message, the default message displays.

Sign on

You are logged into Acrobat Sign.

Adobe Sign Home page

OneLogin Configuration


Acrobat Sign can support Security Assertion Markup Language (SAML) single sign-on (SSO) using external identity providers (IdPs) such as OneLogin. This document describes the steps for configuring Acrobat Sign for SAML SSO with OneLogin. This document also provides information on testing your SAML SSO configuration. Before proceeding, please see the Acrobat Sign Single Sign On Using SAML Guide, which describes the SAML setup process and provides detailed information on the SAML Settings in Acrobat Sign.

Configuring SAML SSO with OneLogin

1. Log in to OneLogin and Acrobat Sign in different browsers or in different windows within the same browser.

  • In OneLogin, log in to your account with the same administrator credentials you use for your Acrobat Sign Admin Account. 
OneLogin authentication

  • In Acrobat Sign, log in to your account using the same admin account credentials you use for OneLogin. The passwords for these two logins do not have to be the same, but you must log in as the administrator for each account.
Adobe Sign authentication

2. In OneLogin, click Add Apps.

Add apps

3. Search for Acrobat Sign.

Search for Adobe Sign

4. Click the row for Acrobat Sign.

Click Adobe Sign

5. In the Add page, under Connectors select SAML 2.0 – user provisioning, then click Save at the top.

Add and Save

6. Navigate to the SAML Settings page. Note the Hostname for Acrobat Sign.


7. In OneLogin, click the Configuration tab. In the Subdomain field, enter your Hostname from Acrobat Sign, then click Save.


8. Click the SSO tab.

SSO tab

9. In the SSO tab, click View Details to display the Standard Strength Certificate (2048-bit) page.

View Details

10. In the Standard Strength Certificate page that displays, click the Copy to Clipboard button for the X.509 Certificate field to copy the certificate to the clipboard.

Copy to Clipboard

If the certificate successfully copies, the rollover text says “Copy to Clipboard” text updates to “Copied”.


11. In Acrobat Sign, paste the copied certificate into the IdP Certificate field. Be sure to remove any returns that may have been copied. The cursor should be at the end of the last line as shown below. 

IdP Certificate

12.  In OneLogin, click the Copy to Clipboard button for the Issuer URL.

Copy to clipboard

13. In Acrobat Sign, paste the Issuer URL into the Entity ID/Issuer URL field.

Issuer URL

14. In OneLogin, click the Copy to Clipboard button for the SAML 2.0 Endpoint (HTTP) URL.

Copy to clipboard

15. In Acrobat Sign, right click to paste the SAML 2.0 Endpoint (HTTP) URL in the IdP Login URL field. 

Login URL

16. In OneLogin, click the Copy to Clipboard button next to SLO Endpoint (HTTP).

Copy to clipboard


Note: The OneLogin SAML 2.0 Endpoint URL is only a suggestion. You can actually specify any valid URL (e.g., Google).

17. In Acrobat Sign, copy the SLO Endpoint value into the Logout URL/SLO Endpoint field.

Logout URL

18. In Acrobat Sign, click Save.

19. In OneLogin, click the back arrow to return to the SSO page.

Return to SSO

20. Click the Users tab to add users.

Users tab

21. Click the row to add the user. The Save button is not activated until you click at least one user.

Click the row

22. When done, click Save.  

Testing Your OneLogin SAML SSO Configuration

There are two ways to test your OneLogin SAML Setup. 

Log in to Acrobat Sign through OneLogin

1. If logged in, log out of Acrobat Sign.

2. Log in to OneLogin.

OneLogin authentication

3. On the App Home page, click the Acrobat Sign app.

Click Adobe Sign

You are automatically logged into Acrobat Sign.

Adobe Sign Home page

Log in to Acrobat Sign using your URL

1. Enter your company login URL for Acrobat Sign in the address line of your browser (such as The Acrobat Sign Sign In page

2. On the Sign In page, click the second Sign In button. If you’ve entered a custom Single Sign On Login Message that message displays above this button. If you have not entered a custom message, the default message displays.

Adobe Sign authentication

3. You are logged into Acrobat Sign.

Adobe Sign Home page

Oracle Identity Federation Configuration


Acrobat Sign can support Security Assertion Markup Language (SAML) single sign-on (SSO) using external identity providers (IdPs) such as Oracle Identity Federation (11g). This document describes the steps for configuring Acrobat Sign, acting as the SAML consumer or service provider (SP), to use OIF. This document also provides suggested steps for configuring OIF, however, please contact your OIF system administrator before making any configuration changes to your OIF Server. Before proceeding, please see the Acrobat Sign Single Sign On Using SAML Guide, which describes the SAML set up process and provides detailed information on the SAML Settings in Acrobat Sign.

Configuring OIF as an IdP in Acrobat Sign

Your organization’s instance of OIF needs to be configured within Acrobat Sign as the external SAML Identity Provider (IdP). As an administrator for your Acrobat Sign Account, navigate to SAML Setting in Acrobat Sign as an (Account | Account Settings | SAML Settings).

You will need metadata information from your OIF IdP
configuration. Typically, the metadata for the OIF is available as an XML
content at: http://:/fed/idp/metadata.
Please contact your OIF administrator to gather the relevant. You will need the
following configuration information.

  • Entity ID/Issuer URL—The entityID attribute on EntityDescriptor element
  • Logout URL/SLO Endpoint—When someone logs out of Acrobat Sign, this URL is called to log them out of the IdP as well.
  • Login URL/SSO Endpoint—The Location attribute on SingleSignOnService element
  • IdP Certificate—Certificate information under the element EntityDescriptor -> IDPSSODescriptor -> KeyDescriptor use="signing"


This information should be configured in the appropriate fields in the Acrobat Sign SAML configuration. See the image below:

Adobe Sign SAML page

Configuring Acrobat Sign as a SP in OIF

Once the OIF SAML configuration is complete within the Acrobat Sign UI, the next step is to configure Acrobat Sign as a Service Provider within OIF. The information required for configuring Acrobat Sign within OIF is available on the Acrobat Sign SAML Service Provider (SP) information section under Account | Account Settings | SAML Settings

SAML Settings

The metadata description for Acrobat Sign is shown below:

OIF Code

You must customize this metadata description and change the highlighted section in the XML to match the URL for your account. The Assertion Consumer URL for your specific account is shown in SAML Settings.


The steps for completing the configuration in OIF are as follows:

1. Go to the Federations configuration screen on the OIF Administration panel

OIF Admin

2. Create a new federation profile

New Profile

3. Create a new Service Provider (SP) listing for Acrobat Sign.


Import the Acrobat Sign SP configuration XML or manually create the SP listing using the provider information from the Acrobat Sign SAML settings.

Import the SP config

4. Complete the configuration. Acrobat Sign will appear as a new Service Provider listing in the OIF list of SPs. 

Complete the config

Verifying Email Address as NameID Format

Acrobat Sign uses email addresses as the unique user identifier. Before testing the single sign-on one last step is the ensure that the email address field is mapped to the appropriate user attribute within OIF and that the email address is enabled as a valid NameID format.

Verify Email

Verify email

Known Issues

Redhat IdP has a setting called Encrypt Assertions that adds an additional layer of encryption.

This additional encryption is incompatible with the Acrobat Sign SAML configuration, and should not be enabled for Acrobat Sign.

Redhat IdP Encrypt Assertions


©2022 Adobe Systems Incorporated. All Rights Reserved.

Products mentioned in this document, such as the services of identity providers Microsoft Active Directory Federation, Okta, Onelogin, and Oracle Identity Federation, and Salesforce software retain all of the copyrights and trademark rights of their specific corporations.


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