What's New
Get Started
Administer
- Admin Console Overview
-
User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
-
Account/Group Settings
- Settings Overview
-
Global Settings
- New Recipient Experience
- Self Signing Workflows
- Send in Bulk
- Web Forms
- Power Automate Workflows
- Library Documents
- Collect form data with agreements
- Limited Document Visibility
- Attach a PDF copy of the signed agreement
- Include a link in the email
- Include an image in the email
- Files attached to email will be named as
- Attach audit reports to documents
- Merge multiple documents into one
- Download individual documents
- Upload a signed document
- Set a default time zone
- Users in Multiple Groups (UMG)
- Group Administrator Permissions
- Replace recipient
- Audit Report
- Transaction Footer
- Healthcare customer
- Account Setup
-
Signature Preferences
- Well formatted signatures
- Custom Terms of Use and Consumer Disclosure
- Navigate recipients through form fields
- Restart agreement workflow
- Decline to sign
- Allow signers to print and place a written signature
- Require signers to use a mobile device to create their signature
- Request IP address from signers
- Digital Signatures
- Electronic Seals
- Digital Identity
-
Report Settings
- Security Settings
-
Send settings
- Require recipient name when sending
- Lock name values for known users
- Allowed recipient roles
- Allow e-Witnesses
- Recipient groups
- CCs
- Recipient Agreement Access
- Field flattening
- Modify Agreements
- Private messages
- Allowed signature types
- Reminders
- Send Agreement Notification through
- Signer identification options
- Content Protection
- Signing order
- Liquid mode
- Bio-Pharma Settings
- Notarization Settings
- Payments Integration
- SAML Settings
- Data Governance
- Time Stamp Settings
- External Archive
- Account Languages
- Email Settings
- Migrating from echosign.com to adobesign.com
- Configure Options for Recipients
-
Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
-
Recipient Options
- Cancel an email reminder
-
Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
- Send Agreements
-
Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
- Audit Report
- Reporting and Data exports
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates
- Transfer ownership of web forms and library templates
-
Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
-
Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Agreement data extraction
- Agreement notifications
- Agreement generation
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
Overview
Some organizations (or document requirements) demand that a document be signed physically, not electronically. And occasionally, you may encounter a customer that will not sign electronically for personal reasons. When this happens, the recipient may send you the physical document instead of completing the upload process themselves.
Allowing the sender to upload the document on behalf of the recipient permits the signature process to be resumed and logged correctly in the Acrobat Sign system.
How it's used
Only the original sender of the agreement has the authority to upload a signed version of it on the Manage page.
Upon receipt of the physical document, the sender accesses the agreement on their Manage page and uploads it using the Upload Signed Document link in the Actions list on the right of the page.
The audit report tracks this activity, and the agreement resumes the configured signature flow or completes the agreement as per the agreement design.
Best practices
Organizations that do not have a strong demand for electronic or digital signatures may decide that leaving the option for customers to convert to a written signature flow enabled reduces friction in the signature process. If the option for written signatures is available for agreements sent through a group, it's likely best to enable the option to upload a signed document, just in case you get one.
Documents that demand a digital signature should not permit the option for a sender to send agreements requesting a written signature, nor should recipients be allowed to convert the signature flow to a written format if possible. Accounts with Users in Multiple Groups enabled can use the group structure to manage the signature options for the documents sent from that group.
Organizations that do not want to accept any written signatures should disable this feature along with the ability to send for written signatures and the option for customers to convert to a written signature.
Configuration
Availability:
Uploading a signed document is available for all license plans.
Configuration scope:
- Individual accounts have the action enabled by default.
- Team accounts can enable or disable the feature.
- Enterprise-licensed accounts can enable or disable the setting at the account and group levels.
To access the feature controls, navigate to Account Settings > Global Settings > Upload Signed Document.
Related settings
Two settings related to the written signature option that should be considered. If you want to disable the option to upload signed documents, you should probably disable the below settings: