Troubleshooting & help

Use the information in Installation problems | Flash Player | Mac to identify your issue and try the recommended corrective action.

The Google Chrome browser (32 bit) includes Adobe Flash Player built-in. So, it's not necessary for Chrome to download Flash Player separately. For more information on Flash Player and Google Chrome, see Flash Player with Google Chrome.

Use the information in Flash Player | Windows 7 | Internet Explorer 64 bit to identify your issue and try the recommended corrective action. 

Use the information in Flash Player issues | Windows 10 | Microsoft Edge to troubleshoot your issue.

Adobe recommends that you have the most updated version of Flash Player. However, you can install a previous version of Flash Player by following the instructions in Install a previous version.

Check the version of Flash Player on your system by doing this simple test here: Flash Player Help

Flash Player is integrated with Internet Explorer in Windows 10.  You do not need to install Flash Player. For more information on Flash Player with IE on Windows 10, see Flash Player Issues | Windows 10 | Internet Explorer.

If your Flash Player has crashed and would like some help, see Report a Flash Player crash that describes in detail the information you need to report in, and which would help us troubleshoot your issue.

Try the solutions in this troubleshooting document to resolve common issues with Flash Player.

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