Installer Failed To Initialize | Adobe Captivate

While installing Adobe Captivate, if the extractor (.exe/.app) is unable to extract the package, you encounter the error message "Installer failed to initialize".

There are multiple reasons why the error message displays.

In this document, we have provided a solution to a couple of such scenarios.

Solution: Extract the contents of the .7z file with the help of .exe and then run the setup file to install.

Case 2: The installer is unable to run the extracted files (Mac only)

Solution: 

• Mount the Disk Image file for Adobe Captivate.
• Open the mounted DMG file.
• Right-click install.app and select Show Package Contents from the context menu.

• Navigate to Contents > MacOS.
• Double-click the Unix Executable titled Install.

A terminal window opens and initializes the installer. You are given the option to install in trial mode or utilize a serial number.

Case 3: Installing from a disc/network drive

Solution: Copy the content of disc to a local directory (for example, Desktop) and then start the installation process.

Case 4: None of the above fixes the issue

Solution: Rename the OOBE folder to OOBE_old in the location mentioned below and download the latest version of the Application manager.

Windows:   

• 64-Bit: C:\Program Files (x86)\Common Files\Adobe                   
• 32-Bit: C:\Program Files\Common Files\Adobe                   

Mac OS:

• /Users//Library/Application Support/Adobe/OOBE