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Manage product profiles for enterprise users

Learn how to use product profiles to fine-tune your product plans and to entitle your users with Adobe apps and services.

Important:

The concepts and procedures in this article apply only to enterprise customers using Named User Licensing.

Adobe teams

Shared Device Licensing

Adobe Experience Manager Mobile

For Adobe Experience Manager Mobile. Add or manage your users from the Experience Manager Mobile Portal.

What is a product profile

A product profile is based on a product that your organization has purchased. You use a product profile to entitle users with the Adobe apps and services included in the product.

  1. For each product on the Admin Console, you create one or more product profiles.
    Read about products on the Admin Console.
  2. In each product profile, you assign users and user groups (in your organization).
    After this, each user belonging to a product profile, is entitled with the Adobe apps and services contained in the product.
    Read about users and user groups on the Admin Console.
  3. When a user signs in with their credentials as specified in the product profile, they are granted access to the apps and services of the product on which the product profile is based.

Best practices (Experience Cloud users only)

If you are administering Adobe Experience Cloud products on the Admin Console, note the following limits for best performance:

  • maximum of 8,000 profiles in an organization.
  • maximum of 4,000 product profiles assigned to a user. 
  • maximum of 100,000 users delegated to a product profile.

Deploy apps and services to end users

Assigning users to product profiles, entitles users to the associated apps and services. However, you'll still need to:

  1. Create Named User Licensing or Shared Device Licensing packages (of the apps and services) on the Admin console. 
  2. And then deploy these packages to end-user machines (for Named User Licensing) or shared devices (for Shared Device Licensing).

Assign users to product profile from Products section

Admin role:

Product profile admin

The easiest way to assign users to existing (or default) product profiles, is to use the Assign Users option on the corresponding product in the Products tab.

  1. Sign in to the Admin Console Products tab.

  2. Select Assign Users  on the relevant product.

  3. In the Add Users to this product screen, enter a user name, user group, or email address.

    You can search for existing users or add a new user by specifying a valid email address and filling in the information on the screen.

  4. Select Products   and select the appropriate product profile to add the user or user group. You can scroll down to add more users (up to ten).

    Select Save. Product assignments may take up to a few minutes to complete.

    הערה:

    To add users to a new product profile, you'll need to first create the product profile

Create product profiles

Admin role:

Product admin

As the product admin, you can create product profiles and assign product profile admins those profiles.

For Adobe products that support the concept of roles, you can assign roles to users, which provide users with role-based access to that product. For details, see Manage product permissions.

  1. While managing a product, navigate to Product Profiles and click New Profile.

    The Create a New Profile wizard displays.

    הערה:

    To create a Product Profile for the Single App plan, you need to select a product before adding Details and Quota. For more details, see create custom Single App profile.

  2. Enter a profile name, display name, and description.

    Notify users by email

    You can also choose to notify users, via email, when they are added to or removed from this Product Profile.

    If user notifications are turned on:

    • All users receive an email when they are added to or removed from this Product Profile.

    If user notifications are turned off:

    • Existing users, with entitlements, will not receive an email when added to this Product Profile.
    • All users will not receive an email when removed from this Product Profile.
    • New users, with no previous entitlements, will still receive an email, even if you turn this option off.
    הערה:

    We're updating organizations (teams or enterprises) to the Enterprise storage model to enable enterprise storage and other enterprise-level features for Adobe ID users.

    You'll be notified when your organization is scheduled for the update. After the update, the Adobe ID users are moved to enterprise storage, and the organization directly controls their business profiles.

    Create product profile

  3. Click Next and choose the target number of licenses allotted for this profile.

    At any time, you can deploy additional licenses as you need throughout the year. They are priced at the same EA discount tier as your initial order, no matter how many extra licenses you deploy.

  4. Click Next to enable/disable services for the product profile.

    If the new product profile is for a product that does not have any services associated, the Next option doesn't appear. In this case, click Save.

    Creative Cloud- All Apps profile
    Creative Cloud- All Apps product profile

    Photoshop profile
    Photoshop product profile

  5. On the Services screen, enable or disable individual services for the Product Profile.

    For more information, see Enable/disable services for a Product Profile.

    Create a product profile

    הערה:

    For all your Adobe apps & services to function correctly, there is a set of URLs/domains that must be allowed on ports 80 and 443. Learn more.

  6. Click Save.

Manage product profile admins

Admin role:

Product admin

Managing the users on a product profile can be a regular and time consuming task. If you're in a large organization, we recommend that product admins define a separate product profile admin role. The product profile admins can individually manage their product profiles.

Add users and user groups to a product profile

Admin role:

Product profile admin

To quickly add user or user groups to a product profile, use the Assign Users option on your desired product. However, while working on product profiles, you have more options to manage your product profile users and user groups.

Migrate users and user groups from old profiles to new profiles

When you add users to a product profile (either directly or via a user group), you entitle those users with the Adobe apps and services of the product on which you've created the product profile. However, you may be required to change the entitlement for those users. For example, your users may currently be part of a Photoshop. And now you want to move them to the Photography plan that your company has purchased.

Migrate users

The following procedures describe how to migrate users from Product Profile A (with old entitlements) to Product Profile B (with new entitlements)

Migrate user groups

The following procedure describes how to migrate user groups from Product Profile A (with old entitlements) to Product Profile B (with new entitlements)

See also:

If you are migrating a large number of users across product profiles, you can also use the following automation methods:

Note: The above methods, require intermediate to advanced technical knowledge of LDAP, Python, Windows command line and macOS terminal, REST APIs.

Remove users and user groups from a product profile

Remove users from a product profile to ensure that they're no longer entitled to the associated apps and services. However, this does not remove the users from the Admin Console. And since it's possible to add users to multiple product profiles, removing users from a single product profile only ensures they're no longer entitled to the apps and services of that product profile. 

Manage product profile quotas

Once you've created a few product profiles, you can use the Distribute Quota tool to define quotas to guide administrators regarding the number of users that can be assigned to those profiles. For example, if your organization has purchased a total of 1000 users for a product and you've created four product profiles, you can choose to quickly assign a quota of 250 users to each Product Profile. Alternatively, you can manually fine-tune the quota assigned to the product profiles.
If you have purchased Enterprise products in VIP:

  • The quota you allocate to single Product Profile cannot exceed the product quota.
  • The sum of all Product Profile quotas in a product cannot exceed the product quota.
    For example, say that the product quota is 10. Then, if the quota allocated to one Product Profile is 6 and another profile is 4, you cannot increase the quota in either of these profiles. Also, you cannot increase the quota of users to any another profile in the product. This is unless you reduce the quota for one of the profiles or if you increase the product quota.
  • You cannot reduce the quota allocated to a profile if all the licenses in that profile are already assigned to users. You must unassign license from users before you reduce the quota.
אזהרה:

The Admin Console, currently does not enforce the above quota requirements for ETLA customers.

  1. In the Adobe Admin Console Products section, select the appropriate product.

  2. Select Details in the product profile and navigate to step 2: Set license quota.

  3. Enter the number of licenses allotted to the Product Profile, and save the changes.

Export product profile users

Admin role:

Product profile admin

Download data for users of a profile. You can then use this file to Add multiple users to another Product Profile in your organization.

The CSV file that you download contains the data as defined in the CSV File format section above.

  1. While working on a Product Profile, navigate to Users.

  2. Click  and choose Export users list to CSV.

  3. Choose a folder location and click OK.

Delete product profiles

Admin role:

Product admin

  1. While on the product details page, select the check boxes to the left of the profile names and click Delete Profiles.

  2. In the confirmation dialog box, click Delete Profiles.

Bulk operation results

When you run a bulk operation such as adding or removing multiple users of a Product Profile, you receive an email. In addition, you can view the details of the bulk operation in the Bulk Operation Results page.

  1. While working on a Product Profile, navigate to Users and click  in the upper-right corner.

  2. In the drop-down list, choose Bulk Operation Results.

  3. To view the details for a batch process, click the operation name in the list.

  4. In the details page, click Download results to download a CSV file for a detailed report on the batch process.

Important: The Results page displays reports that are 90 days old or less. Reports that are more than 90 days old are automatically removed, without the interference of a System Admin.

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