Adobe Connect Hosted Support Plans
Find a support plan
Adobe provides all the support you need for successful collaboration experiences with Adobe® Connect™.
Expert support is included in your subscription price; giving you the added confidence of knowing Adobe is available at any time should you need assistance.
Adobe also offers purchasable support options – Gold support for advanced customization and integration needs, event services to manage large meetings, and instructor‐led training to give you the knowledge and confidence to maximize your productivity.
Use the table below to select the support option that is right for you.
|24 X 7 coverage|
|Adobe provides support by phone or web case submission, 24 hours a day, 7 days a week.|
|Adobe provides support to meeting leaders and participants who need assistance with a meeting in progress.|
|Product Features / How-To|
|Adobe supports product use, including commands, menu items, and core features outlined in the User Guide and online Help.|
|Interoperability / Basic|
|Adobe supports telephony integration, converting and uploading presentations, meeting recordings, and support for Adobe Presenter.|
|Customization & Integration|
|Adobe provides support for the Connect API, integration to learning management systems, custom branding of the Connect interface and Flash video integration.|
|Priority Call Handling|
|Enjoy direct access to senior-level engineers and prioritized case handling.|
Included in the Adobe Connect subscription price
Call for pricing info and to purchase
Contact Adobe support
The following contact information is for customers using Adobe Connect Hosted in North America.