Issue

Sometimes, you may experience some access-related permission issues with the Preferences folder while launching InDesign. Following error messages are displayed indicating that InDesign, InDesign Server, or InCopy cannot be opened because the Preferences folder is read-only.

InDesign windows
InDesign windows
InCopy - mac
InCopy mac OS
InDesign mac OS
InDesign macOS
InCopy
InCopy Windows

As the Preferences folder is not writeable, InDesign cannot start with the Preferences folder in a read-only state.

Note:

  • In folder paths or names listed in the procedures, replace <user> with your account name and <product> with Adobe InDesign or Adobe InDesign Server or Adobe InCopy

Resolution 1: Set read-write permissions for Preferences folder using user interface

Follow the steps below to provide read and write permissions to Adobe folders:

Windows macOS

Perform this procedure on each of the below folders:

C:\Users\<user>\AppData\Local\<product>
C:\Users\<user>\AppData\Roaming\<product> 

  1. Open the File Explorer window. Click the View tab, and then select Hidden items.
  2. Navigate to the folders using the paths listed above.
  3. In File Explorer, right-click the folder InDesign and choose Properties.
  4. Click the Security tab, and then click Edit to set permissions.
  5. In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box.
  6. Click OK twice.
  7. Launch Adobe InDesign.

Perform this procedure on each of the below folders:

/Users/<user>/Library/Preferences/<product>
/Users/<user>/Library/Caches/<product>
/Users/<user>/Library/Application Support 

  1. Open Finder and navigate to the path listed above. 
  2. Control-click the folder and choose Get Info.
  3. If the item is locked, click the lock icon to enter an administrator’s name and password.
  4. In the Sharing & Permissions section, from the Name column, select your name or a user profile.
  5. From the Privilege column, choose Read & Write.
  6. In any subsequent prompt, choose to apply the permission to all subfolders as well.
  7. Click the lock icon to save your preferences.
  8. Launch Adobe InDesign.

Resolution 2: (macOS only) Set read-write permissions for Preferences folder using terminal

Follow the steps below to resolve the issue:

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Application Support