When installing the Adobe FrameMaker and Adobe RoboHelp 2019 releases, or release updates using Help > Updates, a blank white screen appears after the sign-in screen.

Solution

If you are installing FrameMaker or RoboHelp:

1. Replace the Set-up.exe file inside the appropriate FrameMaker/RoboHelp ESD installer folder with the one placed at Set-up-Location-1.exe.
2. Reinstall FrameMaker or RoboHelp.
3. If the issue persists, replace the latest Set-up.exe file with the one placed at Set-up-Location-2.exe and run the installer again.

If you are installing updates:

1. Replace the Set-up.exe file at
   C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
   with the one placed at Set-up-Location-1.exe or Set-up-Location-2.exe. 
2. Reinstall the updates using Help > Updates.