When installing the Adobe FrameMaker and Adobe RoboHelp 2019 releases, or release updates using Help > Updates, a blank white screen appears after the sign-in screen.
Blank screen during installation of Adobe FrameMaker (2019 release)
If you are installing FrameMaker or RoboHelp:
- Replace the Set-up.exe file inside the appropriate FrameMaker/RoboHelp ESD installer folder with the one placed at https://adobe.ly/2ppFMDa.
- Reinstall FrameMaker or RoboHelp.
- If the issue persists, replace the latest Set-up.exe file with the one placed at https://adobe.ly/2pmGLnq and run the installer again.
If you are installing updates:
- Replace the Set-up.exe file at
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
with the one placed at https://adobe.ly/2ppFMDa or https://adobe.ly/2pmGLnq. - Reinstall the updates using Help > Updates.
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