Deprecated IE10 support with IMS

Internet Explorer 10  Support Deprecation: Earlier version of Technical Communication Suite and its products relied on  Internet Explorer 10 (IE 10) for Sign-In workflows required during licensing. As Microsoft has ended support for Internet Explorer 10 (IE 10) Adobe IMS Authentication has now deprecated support against this version of Internet Explorer.

Adobe is also moving away from supporting Internet Explorer 10 (IE 10) based licensing workflows, and the latest release of Technical Communication Suite and its products would not face any issue. Still, if you are using an older version of FrameMaker, RoboHelp, or other products, you may face licensing and signing-in challenges. The below article details out the workaround to be applied to fix these issues.


Microsoft has ended support for Internet Explorer 10 (IE 10). As such, Adobe will not fix issues reported against these specific versions of Internet Explorer.


aasiapp.exe File Information

This file is located on the following path:



MD5 checksum



  • Adobe Captivate  (2019 release)  and Adobe Captivate (2017 release)
  • Adobe Presenter Video Express 12
  • Adobe Presenter 11.1
  • Adobe Framemaker
  • Adobe RoboHelp

The file needs to be copied to C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\AASIapp.exe.

Logo Adobe

Accedi al tuo account