Product information

What is Adobe Technical Communication Suite (2019 release)?

The 2019 release of Adobe Technical Communication Suite is all you need to transform technical content into exceptional experiences. Easily author long, complex XML and non-XML documents with Adobe FrameMaker. Deliver highly personalized and interactive Help experiences with best-in-class search using Adobe RoboHelp. Create fully responsive eLearning content with Adobe Captivate. Transform presentations for on-demand learning using Adobe Presenter. Get the complete solution for working with PDF documents at your desk and on the go with Adobe Acrobat Pro DC.

참고:

Acrobat DC is available for subscription buying programs only. Under perpetual buying programs users will get Acrobat Pro 2017.

What are the components of Adobe Technical Communication Suite (2019 release)?

Adobe Technical Communication Suite (2019 release) combines Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), Adobe Captivate (2019 release), Adobe Acrobat Pro DC*, and Adobe Presenter 11.1, as well as additional tools such as Adobe RoboScreenCapture.

참고:

*Acrobat DC is available for subscription buying programs only. Under perpetual buying programs users will get Acrobat Pro 2017.

Is Adobe Photoshop CC a part of Adobe Technical Communication Suite (2019 release)?

No. If you already have Adobe Photoshop CC installed on your machine, you can leverage the native cross-product integration among Adobe tools to work seamlessly with Photoshop.

Is Adobe Illustrator CC a part of Adobe Technical Communication Suite (2019 release)?

No. If you already have Adobe Illustrator CC installed on your machine, you can leverage the native cross-product integration among Adobe tools to work seamlessly with Illustrator.

Who should use Adobe Technical Communication Suite (2019 release)?

Adobe Technical Communication Suite (2019 release) is ideal for technical communicators, information architects, designers, developers, instructional designers, Help authors, eLearning professionals, policy and procedure documentation specialists, knowledgebase experts, user assistance designers, engineers, web developers, and other complex documentation specialists who want to single-source technical content; enrich it with multimedia, and publish it to multiple channels, formats, and screens. 

What are the top new features in Adobe Technical Communication Suite (2019 release)?

Some of the top new features in Adobe Technical Communication Suite (2019 release) are:

  • Support for 64-bit OS, new PDF library and the latest underlying technologies in FrameMaker (2019 release).
  • Faster opening and publishing of large files in FrameMaker (2019 release)
  • Advanced XML file handling and smoother DITA authoring experience in FrameMaker (2019 release)
  • The ability to generate frameless Responsive HTML5 output that has intuitive navigation and best-in-class search, using FrameMaker (2019 release) and RoboHelp (2019 release)
  • First-of-its-kind search autocomplete in FrameMaker (2019 release) and RoboHelp (2019 release), and search autocorrect in RoboHelp (2019 release)
  • Ability to publish DITA content to Adobe Experience Manager Sites from FrameMaker by using XML Documentation for Adobe Experience Manager
  • A reimagined minimalistic interface of RoboHelp (2019 release)
  • HTML5 and CSS3 authoring support in RoboHelp (2019 release)

Is Adobe Technical Communication Suite (2019 release) compatible with Microsoft Windows?

Yes. Adobe Technical Communication Suite (2019 release) runs on Microsoft Windows 10, 8.1 and 7.

Is Adobe Technical Communication Suite (2019 release) compatible with Mac OS?

Adobe Technical Communication Suite (2019 release) is available only for Windows.

Pricing and purchasing

How much does a license for Adobe Technical Communication Suite (2019 release) cost?

A full license costs US$1,699.† Upgrade pricing is available for eligible customers who own licenses for other Adobe products. See the buying guide page for eligibility and pricing information.

참고:

† The table displays base prices. Actual price may vary depending on the country and currency of purchase, language of the product and applicable local taxes, etc.

Does Adobe offer educational pricing for Adobe Technical Communication Suite (2019 release)?

Adobe does offer educational pricing for Adobe Technical Communication Suite (2019 release), but only via licensing and not via retail.

How do I find an Adobe Technical Communication Partner in my country or region?

You can find an Adobe Technical Communication Partner to assist you in your country or region by visiting the Partner Portal.

Are there any training or learning resources available for my Adobe Technical Communication software?

You can access free learning assets and training material for your Adobe Technical Communication software here.

Support information

Where do I go if I have customer service questions?

For answers to commonly asked customer service questions, visit the customer service page.

Where do I go if I have technical support questions?

For answers to commonly asked technical support questions, visit the Support page.

What is activation?

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

What information is passed to Adobe during activation?

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

How many times or how often do I have to connect to the Internet?

The computer with Adobe Technical Communication Suite (2019 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

What happens if I do not have Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

If I do not have an Internet connection, can I contact Customer Service for phone activation?

No. Activation of the product via the Internet is required for Technical Communication Suite (2019 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Service for assistance. Customer Service, however, cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact.

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All Adobe Technical Communication Suite (2019 release) users need to activate their product. If your company has firewall restrictions that prevent the computer from connecting to the Internet, have your IT administrator contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact.

I work for a company that has a license with Adobe, and I’ve already activated one of my computers. Do I need to activate the other?

Yes. Every computer that has Adobe Technical Communication Suite (2019 release) installed must activate in order to continue using the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?

If your company has firewall restrictions that prevent the computer from connecting to the Internet, have your IT administrator contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact.

Can I choose not to activate Adobe Technical Communication Suite (2019 release)?

Activation of Adobe Technical Communication Suite (2019 release) is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits as well.

Visit the activation page for more information. The computer with Adobe Technical Communication Suite (2019 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact Customer Service. The phone numbers for Customer Service are available at www.adobe.com/support/contact.

I didn’t know I needed to have an Internet connection when I purchased Adobe Technical Communication Suite (2019 release). Is there a way to activate without having an Internet connection?

No. Activation of Adobe Technical Communication Suite (2019 release) is required via the Internet. Each computer with one of these applications installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe Technical Communication Suite (2019 release). What is the return policy?

For details on Adobe return policies in your region, visit the Return, cancel, or exchange an Adobe order page.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product but am still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Subscription information and pricing

What is an Adobe technical communication software subscription?

A subscription is a new, more flexible way to get technical communication software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active.

참고:

The subscription plan requires an annual commitment, billed monthly or prepaid. There is no month-on-month subscription plan.

Which Adobe technical communication software is available on a subscription basis?

The following Adobe technical communication software are available by subscription:

  • Adobe FrameMaker (2019 release)
  • Adobe RoboHelp (2019 release)
  • Adobe Technical Communication Suite (2019 release)

Are there any differences in functionality between the Adobe Technical Communication software purchased as a subscription versus the traditional purchasing model?

No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you cannot use the software.

Is subscribing to Adobe technical communication software the best choice for me?

Subscribing is a great option to consider if:

  • You always want to benefit from the latest capabilities and updates of the latest version.
  • You haven’t upgraded your software in years and want to move up to the current version at an affordable price.
  • You have never used Adobe technical communication software and want to try it.

Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

The software installs locally on your computer. It’s unnecessary to be online to use your subscription. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check. You have access to the software as long as your subscription is current.

Where can I purchase Adobe technical communication software subscription editions?

Adobe technical communication software subscription plans are available exclusively through Adobe.com.

I’m currently using a 30-day trial version. Can I convert that to a subscription?

Yes, you can convert the 30-day trial version of Adobe FrameMaker (2019 release) into a subscription by purchasing a license from Adobe.com and entering the serial key in your trial version.  For any queries, you can reach us at techcomm@adobe.com.

When I purchase my subscription, do I receive a box that contains the software?

No. When you purchase a subscription on Adobe.com, you immediately receive an email that contains a link to the electronic download of the software.

What does my Adobe technical communication software subscription include?

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.

What subscription plans are available for Adobe technical communication software?

Adobe technical communication tools are available only via the one-year subscription plan. One-year plans have lower monthly payments and require that you remain a subscriber for at least a year. For more details, visit the buying guide page.

I checked my credit card statement, and my subscription fee sometimes varies from one month to the next. Why is that?

If you live in a region where you purchase from the Adobe Store with a price quoted in U.S. dollars or euros (but you receive credit card statements with charges stated in your local currency), you could see different amounts charged from month to month. Changes in the currency exchange rates from one billing date to the next affect the charges.

Will the cost of my subscription increase?

The cost of an annual subscription will not increase in the year you are subscribed.

How much does it cost to subscribe to Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), or Adobe Technical Communication Suite (2019 release)?

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

How am I billed for my subscription?

Under an annual plan, paid monthly, you’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract.

Under an annual plan that is prepaid, you’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel. 

See terms and conditions for details.

Are volume licenses available on subscription for Adobe Technical Communication software?

No, only individual subscription editions are available, and only on Adobe.com. For volume licensing needs kindly request a call back.

Is the pricing different for government or education customers?

No. The pricing is same for all customers.

What language versions of Adobe technical communication software are available by subscription?

Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), and Adobe Technical Communication Suite (2019 release) subscriptions are available in English, French, German, and Japanese.

How do I purchase and get started with my Adobe technical communication subscription software?

Getting started with a subscription is fast and easy: Go to our buying guide page and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

How to upgrade to or download the latest version of Adobe Technical Communication software if I have an active subscription?

Download and install the trial build from here. Once you have downloaded and installed the software, activate the software using your Adobe credentials.

Where can I access my serial number on Adobe.com?

From the Your Purchases pull-down menu on the Adobe Store, choose Your Downloads. A column displays the serial number for your subscription, along with a link to download the product.

When does my subscription begin?

Your subscription begins as soon as your payment is processed.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues. You can also reach out to us at techcomm@adobe.com for any queries.

What is an Adobe ID and why do I need one to use my subscription product?

During your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your current email address with a password you create. Learn more about the benefits of an Adobe ID.

If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

No. You can use the same Adobe ID with all your Adobe products, including subscriptions. 

What are the terms and conditions for an Adobe technical communication software subscription?

See subscription terms and conditions.

How many computers can I install my subscription on?

You can install your subscription software on up to two computers. See the license agreement for the product you want to subscribe to for more information.

What is product activation?

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Is activation required to use a subscription edition product?

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

Can I cancel my subscription?

Yes, you can cancel your subscription. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made at any time by visiting your Manage Account page* or by contacting Customer Support in your region.

참고:

*Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.

My subscription has expired. How do I renew it?

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

How do I cancel my annual membership?

To cancel an annual subscription, you can either go to the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your membership before meeting the annual commitment date, you are charged 50% of the remaining amount left on your contract.

In which countries can I buy an Adobe Technical Communication subscription?

Subscriptions are available through Adobe.com in the following countries:

Africa, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

If I cancel my subscription, can I still use the software that I have?

Should you cancel your subscription after 14 days:

  • For an annual contract paid monthly, your access will continue until the end of that month’s billing period
  • For a prepaid annual contract, your access will continue until the end of your contracted term.

If I want to buy Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), or Adobe Technical Communication Suite (2019 release), rather than continue to subscribe to it, do I receive a discount?

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe technical communication software.

How do I receive minor updates and full upgrades to my subscription product

You are eligible to receive updates to Adobe Technical Communication software as long as your subscription remains active. Adobe notifies you by email of upgrades as they become available. This email contains instructions on how to access and install the upgrades.

Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in Adobe Application Manager.

When an upgrade to my subscription edition product becomes available, am I required to install it?

No. You are not required to install any new version of the subscription software. You have a great deal of flexibility on when you install an upgrade. To upgrade to a new version you need to download and install it. 

Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?

If you have questions relating to managing your subscription, contact Adobe Customer Service.

Who do I contact if I have issues with my subscription?

If you have questions about your subscription, visit the support page. You can also reach out to us at techcomm@adobe.com for any queries.

Who do I contact if I have issues with my Adobe Technical Communication software?

Contact Adobe Technical Communication support for issues with your Adobe software. You can also reach out to us at techcomm@adobe.com for any queries.

Are service and support included with my subscription?

Like with traditional licensing model for these products, support is not a part of the license and needs to be purchased separately from the service and support page.

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