Effective as of 15 August, 2024
What is Order Management for Adobe Commerce (“Commerce Order Management”)?
Commerce Order Management delivers omni-channel order management capabilities through an integration with Adobe Commerce.
| Product and Services | License Metric |
|---|---|
| Commerce Order Management | Each per year |
| Add-ons | |
| Commerce Order Management: Order Lines 500 thousand | Pack per year |
| Commerce Order Management – Order Lines 1 million | Pack per year |
Commerce Order Management: Product Limitations
Licensing.
Commerce Order Management is an On-demand Service which is licensed as an add-on to Adobe Commerce on Cloud or Adobe Commerce on Managed Services and may not be used independently to perform any order management feature or function. Commerce Order Management is licensed according to the Pricing Level identified in the Sales Order and subject to the Scoping Parameters described below.
Scoping Parameters.
The following Scoping Parameters apply to Customer’s use of Commerce Order Management. Customer may use up to the number of Order Lines associated with the applicable Pricing Level identified in the Sales Order.
| GMV Tiers | Included Order Lines |
|---|---|
| Up to $35m |
600,000 |
| Up to $50m | 800,000 |
| Up to $75m | 1,400,000 |
| Up to $100m | 1,600,000 |
| Up to $200 million | 2,000,000 |
| Up to $350 million | 3,500,000 |
| Up to $500 million | 5,000,000 |
| Up to $750 million | 7,000,000 |
| Up to $1 billion | 9,000,000 |
| Up to $1.5 billion | 10,000,000 |
| Up to $3 billion | 14,000,000 |
| Up to $5 billion | 18,000,000 |
| Up to $10 billion | 36,000,000 |
| Up to $20 billion | 72,000,000 |
| B2C Order Limit |
Included Order Lines |
|---|---|
| 350,000 |
600,000 |
| 500,000 |
800,000 |
| 750,000 |
1,400,000 |
| 1,000,000 |
1,600,000 |
| 2,000,000 |
2,000,000 |
| 3,500,000 |
3,500,000 |
| 5,000,000 |
5,000,000 |
| 7,500,000 |
7,000,000 |
| 10,000,000 |
9,000,000 |
| 15,000,000 |
10,000,000 |
| 30,000,000 |
14,000,000 |
| 50,000,000 |
18,000,000 |
| 100,000,000 |
36,000,000 |
| 200,000,000 |
72,000,000 |
| B2B Order Limit |
Included Order Lines |
|---|---|
| 7,000 |
600,000 |
| 10,000 |
800,000 |
| 15,000 |
1,400,000 |
| 20,000 |
1,600,000 |
| 40,000 |
2,000,000 |
| 70,000 |
3,500,000 |
| 100,000 |
5,000,000 |
| 150,000 |
7,000,000 |
| 200,000 |
9,000,000 |
| 300,000 |
10,000,000 |
| 600,000 |
14,000,000 |
| 1,000,000 |
18,000,000 |
| 2,000,000 |
36,000,000 |
| 4,000,000 |
72,000,000 |
Add-ons
Commerce Order Management Add-ons. The Commerce Order Management Add-ons listed in the above table may only be licensed for use with Commerce Order Management. Add-ons may not be used independently to perform any feature or function of Commerce Order Management.
Definitions
Adobe Developer App Builder or App Builder means the unified third-party extensibility framework for integrating and creating custom experiences to extend Adobe solutions and is deployed as an On-demand Service. The Product Description for App Builder is available at https://helpx.adobe.com/legal/product-descriptions.html.
Contract Year means the 12 months from the License Term Start Date or each subsequent 12 months thereafter.
Gross Merchandise Value or GMV means the total value of all Transactions processed through any Customer Sites during any given Contract Year, excluding (a) any shipping, handling, and customs costs charged to End Users; (b) any taxes Customer collects from End Users as part of any Transaction; and (c) any financing charges and interest for installments charged to End Users. Transactions may be denominated in different currencies, but the value of all Transactions shall be converted to USD for reconciliation purposes at the end of each Contract Year to determine Customer’s actual GMV and actual AOV, if applicable. This currency reconciliation will not impact what global currency Customer is to be invoiced in.
Order Limit means the total number of all Transactions processed through any Customer Sites during any given Contract Year.
Order Line means a line item on an order managed or processed by the Products and Services. Order Line includes, without limitation, all order document types (such as sales orders, purchase orders, transfer orders, return orders, exchange orders) and all customer-configured order document types. It also includes orders loaded into the Products and Services for historical purposes only.
Pricing Level means the GMV and AOV tiers, Order Limit, or other pricing tier.
Scoping Parameters means usage limits that relate to the scoping of Customer’s proposed Commerce Order Management use case. Should Customer exceed a Scoping Parameter, Adobe will work with Customer to remedy the issue leading to overusage. Should Customer persistently exceed a Scoping Parameter, Customer may be required to license additional capacity.
Transaction means any order placed by an End User through the Products and Services, by whatever means, that is accepted and/or processed by the Products and Services, (a) even if such order is later subject to a refund, return, chargeback or any other reversal, voluntary or involuntary and (b) regardless of whether Customer receives any payment for such order.
