Error "Request not processed" | Configure LDAP | Adobe Connect

When you click the Synchronize button after configuring LDAP with Adobe Connect, you receive the following error message:

"Request not processed."

The following error appears in the debug.log file under C:\breeze\logs\support:

[10-27 11:40:23] web-13 (e) com.macromedia.breeze.sync.SyncService$ServiceException$DriverInstantiationException: java.lang.reflect.InvocationTargetException

[10-27 11:40:23] web-13 (e) com.macromedia.breeze.sync.SyncService$ServiceException$ServiceInitializationException: com.macromedia.breeze.sync.SyncService$ServiceException$DriverInstantiationException: java.lang.reflect.InvocationTargetException

[10-27 11:40:23] web-13 (e) at com.macromedia.breeze.sync.SyncService.initSettings(SyncService.java:143)

Solution

Ensure that the value you enter in the Filter field has no spaces or extra hyphens. Remove any additional hyphen (-) or spaces from the user/group profile mapping.