Important: If you already have an exit code, proceed to Step 3.

Installation Failed screen — Click error summary

An HTML page opens in your default web browser. This page contains information related to the error.

On the HTML page, find the exit code, error code, and error text. This information can help you determine the cause of the error.

Error summary in a browser

If the "summary.htm" file does not open in your browser, you can check the installation error code or exit code in the installation log file.

Do the following:

Do one of the following:

If you don't find the "install.log" file, search for the file that includes the product name and installation date, followed by ".log.gz". For example, "Adobe Photoshop Elements 15 15.0 01-12-2017.log.gz".

Note:

The extension .gz indicates a compressed file format.

Open the compressed file and extract the log file. An example of the log file is "Adobe Photoshop Elements 15 15.0 01-12-2017.log".

Open the log file in a text editor and go to the end of the file.

To find the exit code, search for "Exit Code:" in the log file.

The value after "Exit Code:" is the exit code you are looking for.

Proceed to Step 3.

Do one of the following:

Operating system or hardware constraints can cause errors 6 and 7.

If you have any other exit code or error code, see Installation error codes and messages.

If you're still having trouble installing Photoshop Elements or Adobe Premiere Elements, get in touch with Adobe Customer Care (Chat Support).

Photoshop Elements users: Still need help? Contact us.

Premiere Elements users: Still need help? Contact us.

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