Unable to register as an External User

Issue

External learners are unable to register to a profile.

Error

Email id is already registered. Please use a different email.

error
View Email id registration error

Description

There are scenarios where a user is unable to register to an External Profile. The user receives the above error while signing up.

Cause

This issue occurs under one of the below scenarios:

  • The user is already registered to another external profile.
  • The user is already an internal learner.
  • The user is in a deleted state.

Resolution:

Scenario 1: The user is already registered to another External Profile.

  1. Log in as an Administrator.

  2. Under Manage, click Users > External.

  3. Open the Profile which the user is already a part of by clicking the Seats Used

    Registered user
    View already registered user

  4. Select the User, click Actions > Change Profile.

    Change profile
    Select user

    This opens a window to select a new profile as below.

    new profile
    Select a new profile

  5. Once selected, click Change.

Scenario 2: The user is present as an Internal Learner.

  1. Log in as an Administrator.

  2. Under Manage, click Users > Internal.

  3. Click to open a Learner profile and click the Edit icon.

    Learner profile
    View Learner profile

  4. Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

    For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com 

  5. Click Save to retain the changes made.

Scenario 3: The user is in a deleted state.

  1. Log in as an Administrator.

  2. Under Manage, click Users > User Cleanup.

  3. Select the Learner and click the Edit icon.

    Edit profile
    View edit profile

  4. Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

    For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com 

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