Here’s what to do when you can’t sign in to Creative Cloud apps, you’re unexpectedly signed out of Creative Cloud, or you’re required to sign in multiple times.

Check for Creative Cloud desktop app updates

  1. Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Creative Cloud desktop app.

  2. In your profile menu, click Sign out.

    Sign out
  3. To sign in again, enter your Adobe ID (usually your email) and password, and click Sign in.

  4. Click the gear icon in the top right corner.

    Check for App Updates
  5. Choose Check for App Updates from the pop-up menu. You can also press Ctrl+Alt+R (Windows) or Command+Option+R (Mac OS) to refresh the Creative Cloud desktop app and check for updates.

  6. If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update will appear. Click Update.

Windows users, try this next

If you’re using Internet Explorer on a Windows system, you may have a network issue. Setting auto-detection of LAN settings may solve them.

Note:

If you’re not a Windows user, these instructions won’t apply to you. Move to the section below.

  1. Quit the Creative Cloud desktop app.

  2. In Internet Explorer, choose Settings, then Internet Options.

  3. In the Connection panel, click LAN settings.

    LAN Settings
  4. Select the Automatically detect settings option, and deselect the Use automatic configuration script, and Use a proxy server for your LAN options. Click OK.

    LAN Automatic Configuration
  5. Restart your computer, and then repeat steps 1 through 4 to ensure that the LAN settings changes were retained.

  6. Sign in to your Adobe account through the Creative Cloud desktop app or web log in with your Adobe ID (usually your email) and password.

    If you’re having trouble signing in, see Adobe ID account and sign-in troubleshooting.

Uninstall and reinstall the Creative Cloud Desktop App

The Creative Cloud desktop app is critical for working with Adobe apps but if you’re having problems installing apps because it has been corrupted, you should uninstall and reinstall it to fix the problem.

On a Windows PC

  1. Download the ZIP file containing the executable uninstaller (.exe).

  2. Extract Creative Cloud Uninstaller.zip.

  3. Run the executable installer file, Creative Cloud Uninstaller.exe.

  4. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

  5. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

  6. Download and reinstall the Creative Cloud desktop app.

    Get help with this step if you have questions about the download and installation process.

On a Mac

  1. Download the Zip file and mount the DMG file.

  2. Depending on your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Click Open to continue.

  3. The installer prompts you to confirm that you want to uninstall the Creative Cloud desktop app. Review the message and click Uninstall.

  4. The uninstaller removes the app from your computer and displays a confirmation message. Click Close.

  5. Download and reinstall the Creative Cloud desktop app.

    Get help with this step if you have questions about the download and installation process.

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