Auto-renewal means that your subscription will automatically renew each year on your annual subscription date until you cancel it. We will notify you as your 12-month renewal date is approaching and will advise you about any changes that may take effect.

  • If you are an annual Creative Cloud subscriber (paid monthly or prepaid yearly), your contract will automatically renew on your annual renewal date.
  • If you have a month-to-month plan, there is no auto-renewal. You’ll be charged the rate stated at the time of purchase, every month, until you cancel. Learn more about how to cancel your plan

How to turn off annual auto renewal

Turn it off after the full contract term

  • During the 12th month of your subscription you can opt out any time by visiting your Manage Account page or by contacting Adobe Customer Care in your region.
  1. To find out what the 12th month of your subscription will be, sign in to your Adobe ID accountwith your Adobe ID (usually your email) and password. Once you are signed in, click your name in the top navigation bar, and do the following:

  2. In Plans & Products, click Manage Plan.

    Manage Plan
  3. Under Plan details, you’ll find your subscription renewal date listed under your plan type. The 12th month of your subscription will be the month preceding your renewal month.

    Plan Details

Turn it off immediately

The only way to turn off auto renewal before your 12-month renewal date is to cancel your subscription.

If you have a prepaid annual membership and cancel it, your payment is non-refundable and your service will continue until the end of your contracted term.

If you cancel an annual membership (paid monthly), you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

Get instructions on how to cancel immediately.

Note:

If you cancel within 14 days of placing your order, you’ll be fully refunded and won’t incur any early termination fees.

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