User Guide Cancel

Manage your Teams licenses during the renewal window

Applies to Creative Cloud for teams.

Learn how system administrators can manage licenses for Teams subscriptions purchased directly from Adobe.com.

During the renewal window, system administrators can view and edit the renewal details on the Account tab in the Adobe Admin Console.

Note:

Opt-in to automatic renewal is only available on annual, billed monthly and annual, prepaid plans in Brazil, and on the annual, prepaid plan in Vermont.

Renewal window

If your Teams subscription renews automatically and you purchased it directly from Adobe.com, as a system administrator, you can change the number of licenses and products in your plan starting 30 days before the renewal date. This period is known as the renewal window. You'll get an email when your renewal window opens, detailing the products renewing, quantities, and renewal price. You have 30 days from the renewal date to make any adjustments before your plans renew. However, any increase or decrease in license counts or adding new products only takes effect on your renewal date.

Note:

If you're in North America and need help with your Annual Adobe VIP contract renewal from your Account Manager, email us at renewalhelp@adobe.com, and we'll contact you shortly.

View renewal details

To review the details of your renewal, do the following:

  1. Sign in to the Admin Console.

  2. On the Account tab, click View details under Renewal.

    Renewal section on the Account page displaying options to Update plan and View details.
    Update your plan or view the renewal details.

Note:

If you purchased licenses on promotional pricing, you'll renew at the standard price during the term of your subscription; or at the then-current price at renewal.

Update renewal plan

You can add or remove products and licenses anytime during the renewal window. However, any increase or decrease in license counts or adding new products only takes effect on your renewal date. The changes aren't immediate. If you need licenses right away, see Add products and licenses.

If you've ten licenses for Acrobat and all ten are assigned, and you only need nine licenses for the next year, decrease the number of licenses to nine. Your current plan still has ten licenses and ten users assigned. However, you are prompted to unassign a user before your anniversary date.

Note:

For Value Incentive Plan (VIP) orders, even if you renew the Creative Cloud for teams licenses before or during the renewal period, the new anniversary date reflects on the Admin Console 30 days after the renewal date.

For example, if the anniversary date of your VIP subscription is December 31, 2018, and you renew your Creative Cloud for teams licenses on December 28, 2018 (three days before the anniversary date), the anniversary date remains displayed as December 31, 2018 instead of December 31, 2019 in the Admin Console. The anniversary date is updated 30 days later (January 31, 2019 in this case).

To update your renewal plan, do the following:

  1. On the Account tab in the Admin Console, click Update plan under Renewal.

  2. Modify the products and number of licenses, and click Continue.

    Modify the products and license count

  3. When decreasing the license count:

    a. Select the appropriate options and click Continue.

    Select reasons to decrease license count

    b. If any offer appears, click Accept to use it, then click Continue.

    Special offers

    Note:

    You can't cancel the entire account using this workflow. If you modify the renewal quantity for all products to zero, you are prompted to contact Adobe Customer Care.

  4. To update your payment method, click Edit.

    Caution:

    If you've multiple subscriptions linked to the same credit card, all subscriptions are updated when you change credit card information for one of the subscriptions.

    Edit payment method

  5. Review the changes, and click Save Changes.

If you reduce the license count to less than the number of assigned licenses, ensure that you unassign the access licenses before the renewal date. Otherwise, licenses are revoked automatically, as per the over-assignment policy.

Alternatively, you can unassign the access licenses after you update your renewal plan. This approach is preferred since you don’t have to return the Admin Console after renewal. The downside is the user is removed right away. You can't select a user for future removal.

Over-assignment

If you decide to renew fewer licenses, the license counts are reduced on your renewal date. If the assigned user count is greater than the renewed license count, the account is in a non-compliant state. Adobe recommends that you unassign access licenses immediately after reducing the count.

If you don't unassign the access licenses, the Admin Console begins a countdown to automatically revoke licenses after a grace period post your renewal date. The revocation process is based on tenure, prioritizing users with shorter access durations for license revocation first. Users with longer access periods are least likely to lose access. The list of users who have lost access appear in the no-access list on the Console.

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