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  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Approve Adobe apps in Google Admin Console
      3. Enable Adobe Express in Google Classroom
      4. Integration with Canvas LMS
      5. Integration with Blackboard Learn
      6. Configuring SSO for District Portals and LMSs
      7. Deploy Adobe Express through Google App Licensing
      8. Add users through Roster Sync
      9. Kivuto FAQ
      10. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management techniques
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Change user's identity type
    5. Manage user groups
    6. Manage directory users
    7. Manage developers
    8. Migrate existing users to the Adobe Admin Console
    9. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage automatic assignment rules
      4. Review product requests
      5. Manage self-service policies
      6. Manage app integrations
      7. Manage product permissions in the Admin Console  
      8. Enable/disable services for a product profile
      9. Single App | Creative Cloud for enterprise
      10. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  8. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  9. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  10. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
      5. Change reseller
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Automated expiration stages for ETLA contracts
    6. Switching contract types within an existing Adobe Admin Console
    7. Purchase Request compliance
    8. Value Incentive Plan (VIP) in China
    9. VIP Select help
  11. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  12. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Learn how you can manage your licenses during the renewal window for Teams memberships purchased directly from Adobe.com.

Note:

If you're in North America and need help with your Annual Adobe VIP contract renewal from your Account Manager, email us at renewalhelp@adobe.com, and we'll contact you shortly.

During the renewal window, system administrators can view and edit the renewal details on the Account tab in the Adobe Admin Console.


Renewal window

If you've purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window.

When your renewal window opens, you receive an email with the details: renewing products, quantity, and renewal price. 

Your plans are renewed automatically on your renewal date. No action is required from your side. Before your plans renew on your renewal date, you've one month to adjustment the number of licenses. 

Note:

If you had purchased on promotional pricing, you are renewed at the current market price. Also, if the market price has been revised, the latest price is displayed.

View renewal details

To review the details of your renewal, do the following:

  1. Sign in to the Admin Console.

  2. On the Account tab, click View details under Renewal.

    Renewal section on the Account page displaying options to Update plan and View details.
    Update your plan or view the renewal details.

Update renewal plan

You can add or remove products and licenses anytime during the renewal window. However, any increase or decrease in license counts or adding new products only takes effect on your renewal date. The changes aren't immediate. If you need licenses right away, see Add products and licenses.

If you've ten licenses for Acrobat and all ten are assigned, and you only need nine licenses for the next year, decrease the number of licenses to nine. Your current plan still has ten licenses and ten users assigned. However, you are prompted to unassign a user before your anniversary date.

Note:

For Value Incentive Plan (VIP) orders, even if you renew the Creative Cloud for teams licenses before or during the renewal period, the new anniversary date reflects on the Admin Console 30 days after the renewal date.

For example, if the anniversary date of your VIP subscription is December 31, 2018, and you renew your Creative Cloud for teams licenses on December 28, 2018 (three days before the anniversary date), the anniversary date remains displayed as December 31, 2018 instead of December 31, 2019 in the Admin Console. The anniversary date is updated 30 days later (January 31, 2019 in this case).

To update your renewal plan, do the following:

  1. On the Account tab in the Admin Console, click Update plan under Renewal.

  2. Modify the products and number of licenses, and click Continue.

    Modify the products and license count

  3. When decreasing the license count:

    a. Select the appropriate options and click Continue.

    Select reasons to decrease license count

    b. If any offer appears, click Accept to use it, then click Continue.

    Special offers

    Note:

    You can't cancel the entire account using this workflow. If you modify the renewal quantity for all products to zero, you are prompted to contact Adobe Customer Care.

  4. To update your payment method, click Edit.

    Caution:

    If you've multiple subscriptions linked to the same credit card, all subscriptions are updated when you change credit card information for one of the subscriptions.

    Edit payment method

  5. Review the changes, and click Save Changes.

If you reduce the license count to less than the number of assigned licenses, ensure that you unassign the access licenses before the renewal date. Otherwise, licenses are unassisgned automatically, as per the over-assignment policy.

Alternatively, you can unassign the access licenses after you update your renewal plan. This approach is preferred since you don’t have to return the Admin Console after renewal. The downside is the user is removed right away. You can't select a user for future removal.

Over-assignment

If you decide to renew fewer licenses, the license counts are reduced on your renewal date. If the assigned user count is greater than the renewed license count, the account is in a non-compliant state. Adobe recommends that you unassign access licenses immediately after reducing the count. 

On your renewal date, Adobe starts the clock to unassign users automatically based on the compliance policy, which varies from company to company. The policy allows for a grace period between the renewal date and the date users are unassigned.

If you don't unassign the access licenses, users are unassigned automatically based on tenure. Users with longer access are least likely to be unassigned; the user with the shortest tenure on the product is unassigned first.

 Adobe

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