Learn how to cancel your plan or free trial.

How to cancel your trial or subscription

  You can cancel your trial or individual plan through your Adobe account page. 

  1. Sign in to your Adobe account.

  2. Locate your plan, and then click Cancel your plan

    In the Overview screen, click Cancel plan.
  3. Select the reason you want to cancel. Then click Continue.

  4. Follow the onscreen instructions. 

Cancel a teams plan

To cancel a teams subscription, contact us.

Am I eligible for a refund?

If you cancel within 14 days of your order, you receive a full refund.

If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you will be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you have to pay 50% of the $100 remaining balance = $50 early termination fee.

If you cancel within 14 days of your order, you receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

If you cancel within 14 days of your order, you receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

Note:

The refund only applies for 14 days after the original purchase, not for subsequent renewals.

Understand Creative Cloud subscription terms and how they impact refunds.

What happens when I cancel my Creative Cloud subscription?

After you cancel your Creative Cloud subscription, you no longer have access to your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.

After you cancel your Creative Cloud subscription, you continue to have free membership benefits.

After cancellation, your allowed cloud storage is reduced to 2 GB. If you are over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used?

If you saved your work on your computer, you continue to have access to those files on your device.

Adobe will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom to download your original files from our cloud services.

You continue to have access to all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile is not available after your membership ends.

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