Unable to register as an External User

Issue

External learners are unable to register to a profile.

Email id is already registered. Please use a different email.

View Email id registration error

There are scenarios where a user is unable to register to an External Profile. The user receives the above error while signing up.

This issue occurs under one of the below scenarios:

Scenario 1: The user is already registered to another External Profile.

Log in as an Administrator.

Under Manage, click Users > External.

Open the Profile which the user is already a part of by clicking the Seats Used

Select the User, click Actions > Change Profile.

Select user

This opens a window to select a new profile as below.

Select a new profile

Once selected, click Change.

Scenario 2: The user is present as an Internal Learner.

Log in as an Administrator.

Under Manage, click Users > Internal.

Click to open a Learner profile and click the Edit icon.

View Learner profile

Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com

Click Save to retain the changes made.

Scenario 3: The user is in a deleted state.

Log in as an Administrator.

Under Manage, click Users > User Cleanup.

Select the Learner and click the Edit icon.

View edit profile

Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com

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