Known issues in Lightroom Classic

Find known issues and limitations in the latest release of Lightroom Classic.

macOS compatibility

macOS 14.2.0 (Sonoma) issues

Apple released macOS 14.2 on Dec 11, 2023. This update impacts device-related workflows in Adobe Lightroom Classic. The issues include import from mobile devices, cameras, SD cards and camera tethering. See macOS 14.2.0 (Sonoma) issues for a workaround.


Update to macOS Sonoma 14.2.1 to fix issues from 14.2.0.

Common Lightroom Classic 13.x issues



"Something went wrong" error while using AI-powered tools like Lens Blur in Lightroom Classic, Lightroom, and Adobe Camera Raw.

To resolve this issue, you can do the following:

  • Update your device to the latest GPU driver.
  • If it's still not resolved, try these troubleshooting steps

Common Lightroom Classic 12.x issues



Select People mask crashed on macOS 12 when VRAM is < 2GB.

To resolve this issue:

  • Upgrade your system to 2GB VRAM.
  • You can collapse the 'Select People' widget in the masking panel when processing portrait photos. Expand the widget on-demand only when the select people option is needed, to minimize the chance of a crash. For more details, see Crash on using Select People Mask.


Nikon camera fails to detect when the tether bar is open without connecting the camera.

To resolve this issue:

  1. Connect the camera.
  2. Initiate tethering.

Lightroom Classic 12.5 shows a patch on healed areas from Lightroom Web.


Delete the healed area and reapply in Lightroom Classic.

macOS Sonoma, Lightroom Classic 12.5 or lower versions don't show shadow watermark in the correct direction.

We are aware of this issue and are working on a fix in future releases.

Known issues on Apple M1 machines



GPS Coordinates from videos show incorrect location. 

We are aware of this issue and are working on a fix in future releases. 

Embedded metadata in some RAW files is not read properly.

We are aware of this issue and are working on a fix in future releases. 

Other issues



(macOS only) Slow UI in the Publish Services view when Custom Display profile is used.

We are aware of this issue and are working on a fix in future releases. 

When you try to convert a .GPR file to DNG, you get the following message:

Non-raw files were not converted to DNG.

.GPR files are effectively DNGs and hence, cannot be converted to DNG.

(Enterprise accounts only) On updating to the latest version of Lightroom Classic, end users are prompted to sign in to use their app. Enterprise end users may see that their app is running in trial mode and may be prompted to start a trial or purchase a subscription if the app was deployed using enterprise serial numbers.

This issue is expected to occur if the previous installation of Lightroom Classic CC (v7.x or earlier) was licensed and deployed by your admins using an enterprise serial number. For resolution and mitigation steps, see Lightroom Classic asks for sign-in on update.

(Mac only) If you are a Creative Cloud for Teams user in China, an error message is displayed every time you launch Lightroom Classic. The error is displayed even though you have installed the app on your computer in the language specified in the message.

To resolve this error, change your operating system's setting to set Simplified Chinese as the primary OS language and then launch Lightroom Classic. 

For related helpful information, see Error launching CC apps for Teams users in China.


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