The PDFMaker icon (Convert To Adobe PDF) and the Acrobat menu are missing from a Microsoft Office 2003, XP, or 2000 application (for example, Access, Excel, Word).
Do one or more of the following solutions:
Note: Microsoft Office Applications disable add-ins as a failsafe if the application is prematurely closed (for example, system wasn't shut off properly or the application crashed).
To prevent the formatting, autotext, and macros that are stored in the global template (Normal.dot) from affecting the behavior of Microsoft Word and other applications, rename your global template (Normal.dot). When you do so, you can quickly determine whether the global template is causing the issue.
Important: When you rename the Normal.dot template, you reset several options to the default settings, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, Microsoft strongly recommends that you not delete your Normal.dot file.
Certain configurations may create more than one Normal.dot file. For example, this issue may occur if a computer runs more than one version of Word or if several workstation installations exist on the same computer.
To rename the Normal.dot file:
Note: The following steps are specific to Microsoft Word, but may also be used with slight modification for other Microsoft Office applications. Do not use the /a switch to restart Word or another application after you complete these steps.
On Windows 2000:
On Windows XP:
If you resolve the issue when you rename your global template, the issue is a damaged Normal.dot template.
For the COM add-in file to load into Windows, either the Trusted Publishers tab must list Adobe Inc. or the security settings must be changed.
In Office 2000, XP, or 2003 applications:
If Adobe Inc. is listed, no changes are required.
If Adobe Inc. is not listed, proceed to step 3.
Device drivers and software that loads automatically with Windows (for example, screen savers and virus protection utilities) can conflict with the Acrobat installer and cause problems. To prevent conflict, reinstall Acrobat while Windows is in Simplified mode. In Simplified mode, nonstandard device drivers and startup software are disabled.
To remove Acrobat:
To reinstall Acrobat in Simplified Mode:
If you installed Access 2000 after you installed Office XP or Office 2003, you must perform a Repair of Office for the PDFMaker menu to appear.
Adobe has verified that Microsoft Works conflicts with Microsoft Word and will prevent the Convert to Adobe PDF menu from appearing in Word. Microsoft Works is pre-installed on many computers.
To remove Microsoft Works:
Acrobat 7.0-8.0 installs a COM add-in file to the Acrobat 7.0/PDFMaker/Office or Acrobat 8.0/PDFMaker/Office folders. This file provides PDFMaker icons and menu commands for Word, Excel, PowerPoint, Access, Publisher and Project. The COM add-in file must be checked into the Windows registry before it appears in applications.
PDFMaker icons don't appear in the toolbar if an Office application crashes and disables the COM add-in file.
Other COM add-in files and macros may conflict with the COM add-in file for PDFMaker and may prevent the Convert To PDF icons from appearing in the toolbar.
In Access, if the Utility1 Toolbar isn't enabled for viewing, then PDFMaker icons won't appear.