Troubleshooting & help

Download & install

How do I download and install After Effects?

You can download After Effects from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't After Effects install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of After Effects?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install After Effects on another computer?

You can install After Effects and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Techniques

Can I fix shaky, handheld footage?

Yes. Use the Warp Stabilizer VFX effect to automatically stabilize shaky or jerky shots. For step-by-step instructions, see Stabilize shaky video footage.

How do I create realistic motion?

Realistic motion is more than simply moving an object. In this short video series, learn how to add special effects to blur motion, correct color and shadows, and simulate camera movement.

How can I animate a character to sync with my dialogue?

Adobe Character Animator, captures facial expressions and movement from your webcam, and animates a character based on your performance. See the Character Animator User Guide to learn more.

How do I animate text for a title?

Learn the basics of animating text in After Effects in this three-part video tutorial, Animate a logo for video.

How do I make footage appear within an object?

You mask an object so that other footage can appear within it. See this article to learn more about creating shapes and masks.

Export issues

Why is my video file so huge? Why does it play so poorly?

When you render and export a movie, the default settings create uncompressed or losslessly compressed files. Such files are huge and intended for post-production work, not playback. For smooth playback on your computer, compress the file. Learn more about encoding and compression options for movies.

Why aren't all QuickTime codecs available?

QuickTime includes a preference for encoding legacy codecs. If the setting is not enabled, some codecs will not be available in After Effects. Learn how to set the QuickTime preference in this article, Some QuickTime codecs missing in After Effects.

What settings do I use to export to YouTube or Vimeo?

Adobe Media Encoder lets you render and upload simultaneously to YouTube, Vimeo, Creative Cloud, and FTP sites. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Publish to YouTube and Vimeo.

How do I export to H.264, MPEG-2, or WMV formats?

Use Adobe Media Encoder to export to these formats. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Create H.264, MPEG-2, and WMV videos.

How do I create video for Flash Player?

Use Adobe Media Encoder to export to H.264 (.mp4), the format recommended by the Adobe Flash team. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Create H.264, MPEG-2, and WMV videos.

Common issues

Why am I getting a QuickTime error?

Problems with QuickTime can have many sources. Find solutions in Troubleshooting QuickTime errors.

Why am I getting an error about converting Unicode characters?

You installed a language version of After Effects that does not match the operating system language. Find answers in this article, Error "Could not convert Unicode characters".

My trial version of After Effects has expired. Can I still continue to render Motion Graphics templates?

You can continue to render your Motion Graphics templates even after your trial version expires. For more information, see Motion Graphics templates FAQ.

Why am I getting an error about After Effects being unable to read Font dictionary upon launch?

If you’ve restarted your computer and the warning persists" Find answers in this article, Error "The font dictionary can't be read".

Why am I getting an error about After Effects being unable to allocate memory?

When you run After Effects, you could receive messages like, "Unable to allocate 0.000 MB of memory" or, "Unable to allocate 0.002 MB of memory." Find answers in this article, Unable to allocate memory.