This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.
Issue
While trying to make a recording offline you run into an error message:
Adobe Acrobat Connect Add-in 9.3 r52 has encountered a problem and needs to close
(Add in WIN 9,3,34,0/ WIN 9.3.32,0)Add-in will crash when user make the recording offline in Meeting.
Reason
There seems to be a bug in the 9.3.32.0 Add-in causing it to crash. This is fixed in our latest add-in.
1) Uninstall current Connect Add-in from Add/Remove Programs
2) Install the latest add-in.
Solution
Go to Add/Remove programs and uninstall the current Connect Add-in. Once completed install add-in