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Jan 18, 2022 03:37:28 PM GMT
By default, the Help links in the Adobe Connect software point to helpx.adobe.com. If your organization desires to have the Connect Help links point to a location on your on-premise servers, follow the steps in this article.
Target systems
These instructions are intended for all licensed clusters running Connect versions.
| Host Type | Service/App | Updated | Stopped | Restarted |
|---|---|---|---|---|
| Connect App | Adobe Connect Server |  |
 |
|
| App | Adobe Media Server | |
|
|
| Connect App | Adobe Media Administration Server | |
|
|
| Connect App | Telephony Svc | |
|
|
| Connect App (TS) | Arkadin TA | |
|
|
| Connect App (TS) | Avaya TA | |
|
|
| Connect App (TS) | Intercall TA | |
|
|
| Connect App (TS) | MeetingOne TA | |
|
|
| Connect App (TS) | Premiere TA | |
|
|
| CQ Author | Author | |
|
|
| CQ Publisher | Publisher | |
|
|
| DB | DB | |
|
|
| Download | Connect Add-in (Win) | |
|
NA |
| Download | Connect Add-in (Mac) | |
|
NA |
| FMG | FMG | |
|
|
How to deploy
To ensure a successful deployment, follow the steps below:
- Make a backup copy of the custom.ini file and the appserv\common\help folder.
- Download the ZIP archive of the Help bundle from our Adobe Connect Patches page: https://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html.
- Find the offline Help bundle that corresponds to your Adobe Connect version.
- Extract the contents to the appserv\common\help folder. Do not overwrite the existing Help files and rename any folder.
- Update the custom.ini file.
- Open the custom.ini file in a text editor.
- Locate the HELP_HOST setting in the custom.ini file. If not found, add HELP_HOST.
- Set the HELP_HOST value to empty.
- Stop and restart the Adobe Connect Server service.
How to roll back
Uwaga:
To roll back the offline Help bundle, make sure the backup task is completed.
To roll back the Connect offline Help bundle, follow the steps below :
- Stop the Adobe Connect Services.
- Delete the appserv\common\help folder.
- Restore the appserv\common\help folder and the custom.ini file from backup.
- Restart the Adobe Connect Services.
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