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Ultima actualizare la
18 ian. 2022
During a meeting, the screen sharing view appears distorted, irrespective of the Adobe Connect add-in version in use.
Notă:
This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.
Issue
The screen sharing view appears distorted on a MacBook.
Environment
- Adobe Connect Hosted/On-Premise
- Operating System: Mac OS 10.10.x or higher
- Adobe Connect add-in 11.9.x or higher
Cause
HD or ultra-HD display with specific system resolution settings might interfere with the functioning of Adobe Connect add-in in certain scenarios.
Resolution
To fix the display, do the following to lower the resolution of your MacBook:
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Click System Preferences, and then Displays.
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Select Scaled, and a lower resolution, such as 1600 x 900 or 1280 x 720.
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Restart screen sharing through the Connect Meeting Room.
Adobe MAX
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14 – 16 octombrie, Miami Beach și online
Adobe MAX
Conferința despre creativitate
14 – 16 octombrie, Miami Beach și online