Unable to publish to Captivate Prime EU domain

Issue

Unable to publish from Adobe Captivate to Adobe Captivate Prime EU domain.

Error

No accounts found

Description

There are scenarios where authors are trying to publish a course from Adobe Captivate to Adobe Captivate Prime. However, they are unable to do so as they see an error message, "No account found".

Cause

This issue occurs because Adobe Captivate is by default configured to publish content to the US domain of Adobe Captivate Prime.

Resolution:

Things to note:

  • If open, close the Adobe Captivate application.
  • You would require Administrator access on your machine to perform the below steps. In case you do not have Admin access, please reach out to your IT team for assistance.

Perform the below steps:

  1. Go to the installation directory for Adobe Captivate. 

    For example,  C:\Program Files\Adobe\Adobe Captivate 2019 x64 (2019 is the Captivate version. Differs if you are using a different version of Adobe Captivate).

  2. Copy the configuration file AdobeCaptivate.ini to your desktop.

    AdobeCaptivate.ini
    View the configuration file

  3. Open the copied file from your desktop onto a Notepad.

  4. PrimeBaseURL
    View PrimeBaseUrl

  5. Save changes made to the Notepad.

  6. Copy the saved file that you edited and paste it back to the file path. Replace the original file in C:\Program Files\Adobe\Adobe Captivate 2019 x64

  7. Once done, launch Adobe Captivate and try publishing to Adobe Captivate Prime.

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