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Adobe Connect pre-meeting diagnostic test

  1. Adobe Connect User Guide
  2. Introduction
    1. What's New in Adobe Connect
    2. Adobe Connect meeting room basics
    3. Adobe Connect Capabilities in HTML Client
    4. Adobe Connect application for desktop
    5. Adobe Connect technical specifications and system requirements
    6. Keyboard shortcuts in Adobe Connect
  3. Adobe Connect Meeting
    1. Adobe Connect meeting room basics
    2. Start, attend, and manage Adobe Connect meetings and sessions
    3. Adobe Connect application for desktop
    4. Adobe Connect pre-meeting diagnostic test
    5. Adobe Connect Central home page
    6. Share content during an Adobe Connect meeting
    7. Update and manage Adobe Connect meetings
    8. View meeting reports and analytics data
    9. Notes, chat, Q&A, and polls in Adobe Connect meeting
    10. Accessibility features in Adobe Connect
    11. Keyboard shortcuts in Adobe Connect
    12. Create virtual meeting rooms and arrange layouts
    13. Breakout rooms in Adobe Connect meetings
    14. Manage meeting attendees in Adobe Connect
  4. Adobe Connect administration and maintenance
    1. Enabling Adobe Connect HTML client
    2. Enabling single sign-on in Adobe Connect
    3. Change the timeout period
    4. Configure audio providers for Universal Voice
    5. Create and import users and groups in Adobe Connect
    6. Enhance Adobe Connect account security
    7. Generate usage reports in Adobe Connect Central
    8. Administer and manage Adobe Connect accounts
    9. Manage users and groups
    10. Set permissions for library files and folders
    11. Back up user data, database, and settings of Adobe Connect server
    12. Build custom reports from Adobe Connect database
    13. Maintain disk space and clean cache on an Adobe Connect server
    14. Manage and monitor Adobe Connect server logs
    15. Start and stop Adobe Connect services
  5. Adobe Connect Events
    1. About Adobe Connect Events
    2. Manage Adobe Connect Events
    3. Attend Adobe Connect Events
    4. Create and edit Adobe Connect Events
  6. Adobe Connect Training and Seminars
    1. About Adobe Connect courses and curriculum for training
    2. Conduct trainings with Adobe Connect
    3. Create and manage seminars
    4. Create training courses in Adobe Connect
    5. Create and manage training curriculum in Adobe Connect
    6. About Virtual Classrooms in Adobe Connect
    7. Adobe Connect reports to monitor training features
    8. Participate in Adobe Connect training sessions and meetings
    9. Closed captioning in Adobe Connect
  7. Audio and video conferencing in Adobe Connect
    1. Audio in Adobe Connect meetings
    2. Record and play back Adobe Connect meetings
    3. Video in Adobe Connect meetings
  8. Manage user content in Adobe Connect
    1. View reports and usage information about uploaded content
    2. Work with content in the Content library
    3. Work with Adobe Connect library files and folders

 

The Adobe Connect pre-meeting test checks your computer and network connections, and helps you troubleshoot connection problems before your meeting begins.

You can access the pre-meeting test at the following URL pattern. See below for a list of all the links for the hosted clusters.

  • Hosted: https://[your_account_name].adobeconnect.com/common/help/en/support/meeting_test.htm
  • On-premise: https://[your_server_name]/common/help/en/support/meeting_test.htm

To use the pre-meeting test, you must have Adobe Connect application for desktop or Flash Player for your browser installed. If neither is installed, the pre-meeting test page displays the Adobe Connect Diagnostic Test dialog box, which prompts you to install Adobe Connect or Flash Player.

Meeting test results when Adobe Connect and Flash Player are not installed
Meeting test results when Adobe Connect and Flash Player are not installed

A. Runs the pre-meeting test. Click this after installing Adobe Flash Player or Adobe Connect application. B. Checks if the installation of Adobe Flash Player was successful. C. Installs or enables Adobe Flash Player in your browser. D. Installs the Adobe Connect application. 

If you have Adobe Flash Player installed or enabled in your browser, the pre-meeting test checks four components essential for a successful meeting experience.

Adobe Connect pre-meeting test results and further actions when Flash Player is enabled in browser
Adobe Connect pre-meeting test results and further actions when Flash Player is enabled in browser

A. Results of the pre-meeting test. B. Launches the Audio Setup Wizard for speaker and microphone selection and configuration. C. Installs the Adobe Connect application. D. Displays more information about the test results. E. Runs the pre-meeting test. 

Opomba:

The speaker selection option in the Audio Setup Wizard is available only in the Adobe Connect application for desktop and not in the browser.

If Adobe Flash Player is not installed or disabled in your browser, the pre-meeting test checks two components.

Adobe Connect pre-meeting test results and further actions when application is installed and Flash Player is disabled in browser
Adobe Connect pre-meeting test results and further actions when application is installed and Flash Player is disabled in browser

Depending on the test result of each component, click the appropriate button for further action.

If the Adobe Connect connection test or the connection speed test fails, ensure that your connection meets the requirements described here.

Problem? I do not see the pre-meeting test.

If you are having trouble using the pre-meeting test, check if any ad blockers have affected your analytics package, and other tracking scripts, from accessing your site. The Ad-blocking software, such as uBlock Origin, doesn’t just block ads but also prevents most tracking beacons used by analytics tools, such as Adobe Analytics, and others.

To troubleshoot this issue, make sure all pop-up blockers are turned off.

How to turn off pop-up blockers.

Web browsers that have blocked any pop-up windows will need to have this setting unblocked.   You will need to check the pop-up blockers are turned off. To do so, temporarily disable the pop-up blocker by following the below instructions:

For Google Chrome, go to Settings > Privacy and security > Site settings > Pop-ups and redirects. At the top, turn the setting to Allowed or Blocked.

For Firefox browser, go to Tools (top menu next to Help) > Options > Privacy & Security > Permissions. Next to Block pop-up windows, choose Exceptions.

For Internet Explorer, go to Tools > Pop-up Blocker > Turn off Pop-up Blocker.

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