Deploy Adobe Connect offline Help bundle

Išči

Zadnja posodobitev 21. okt. 2022

By default, the Help links in the Adobe Connect software point to helpx.adobe.com. If your organization desires to have the Connect Help links point to a location on your on-premise servers, follow the steps in this article.

Target systems

These instructions are intended for all licensed clusters running Connect versions.

Host Type	Service/App	Restarted
Connect App	Adobe Connect Server
App	Adobe Media Server
Connect App	Adobe Media Administration Server
Connect App	Telephony Svc
Connect App (TS)	Arkadin TA
Connect App (TS)	Intercall TA
Connect App (TS)	MeetingOne TA
Connect App (TS)	Premiere TA
CQ Author	Author
CQ Publisher	Publisher
DB	DB
Download	Connect Add-in (Win)	NA
Download	Connect Add-in (Mac)	NA
FMG	FMG

How to deploy

To ensure a successful deployment, follow the steps below:

Make a backup copy of the custom.ini file and the appserv\common\help folder.
Download the ZIP archive of the Help bundle from our Adobe Connect Patches page: https://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html.
Find the offline Help bundle that corresponds to your Adobe Connect version.
Extract the contents to the appserv\common\help folder. Do not overwrite the existing Help files and rename any folder.
Update the custom.ini file.
Open the custom.ini file in a text editor.
Locate the HELP_HOST setting in the custom.ini file. If not found, add HELP_HOST.
Set the HELP_HOST value to empty.
Stop and restart the Adobe Connect Server service.