If you receive the error message "Creative Cloud desktop app failed to update (Error code:1002)" while updating the Creative Cloud desktop app, try these solutions in the given order:

  1. Click Retry to try installing the update again.
  2. Restart your machine and then try to update the Creative Cloud desktop app.
  3. For macOS users only: 
    1. Using Terminal, run ls -ld /tmp.
    2. If the result reads lrwxrwxrwt specifically the last digit is t, then run the sudo chmod -h -t /tmp command.
    3. Click Retry to try installing the update again.
  4. Uninstall the Creative Cloud desktop app. 

       Then download and reinstall the Creative Cloud desktop app.