Product information

What is Adobe FrameMaker (2019 release)?

Fast. Powerful. Future-ready. Boost performance with the 2019 release of Adobe FrameMaker, built on an all-new 64-bit architecture. Effortlessly work on long, complex XML and non-XML documents. Create rich, immersive content with unmatched image handling capabilities. Experience faster opening and publishing of PDF and HTML5 files. Do more in less time with new capabilities built on top of the latest technologies. Get started with XML/DITA authoring with an easy-to-use workspace, productivity enhancements, and lots more.

Who should use Adobe FrameMaker (2019 release)?

The 2019 release of Adobe FrameMaker is designed for:

  • Technical communicators, information architects, designers, developers, web developers, and other documentation specialists. Authors of complex, topic-based XML (DITA, XDocBook, custom XML, and S1000D) or template-based technical documentation who want to easily write, review, and publish content for mobile, web, desktop, and print. They need a scalable, bidirectional authoring and publishing solution that enables them to natively single-source popular standards-compliant* content and publish it to multiple channels, formats, and devices.
  • Existing Adobe FrameMaker users who want:
    • A fast, future-ready solution that significantly boosts performance using an all-new 64-bit architecture
    • Productivity gains through an intuitive user interface, compatibility with leading documentation standards (DITA, XDocBook, custom XML, and S1000D), an integrated toolset, and a versatile authoring environment
    • To effortlessly work on both XML and non-XML based documentation in a WYSIWYG authoring solution
    • Right-to-left language support
    • Wider consumption of content by distributing it as content-centric mobile apps for iOS and Android
  • Technical subject matter experts and engineers who need to create comprehensive technical content, including test plans, designs, reports, and product specifications. They increasingly want to include 3D models, complex graphics, and simulations in their documents and often seek solutions with these rich media capabilities. Support for right-to-left languages helps them reach wider audiences.
  • Users of earlier releases of FrameMaker who can boost performance with the 2019 release of Adobe FrameMaker, built on an all-new 64-bit architecture. Effortlessly work on long, complex XML and non-XML documents. Create rich, immersive content with unmatched image handling capabilities. Open or publish PDF and HTML5 files up to XX% faster. Do more in less time with new capabilities, powered by the latest technologies. Get started with XML/DITA authoring with an easy-to-use workspace, productivity enhancements, and lots more.
  • Subject matter experts and casual authors to create XML content easily by simply filling in form-like templates that can be custom-designed for them.

Adobe FrameMaker (2019 release) allows users to create content compliant with popular industry standards, such as DITA 1.3 and 1.2, and S1000D.

What is the difference between Adobe FrameMaker (2019 release) and Adobe Technical Communication Suite (2019 release)?

Adobe FrameMaker (2019 release) is a complete tool for large, complex bidirectional technical content that enables:

  • Template-based, non-XML and XML/DITA authoring
  • Review and collaboration
  • Rich media integration
  • Multichannel publishing in eight formats— Mobile App, Responsive HTML5, PDF, EPUB, Kindle, Microsoft HTML (CHM), Basic HTML and Experience Manager Mobile

The 2019 release of Adobe Technical Communication Suite is all one needs to transform technical content into exceptional experiences. The suite empowers technical communicators to:

  • Easily author long, complex XML and non-XML documents 
  • Deliver highly personalized interactive Help experiences with best-in-class search
  • Create responsive eLearning content and transform presentations to enable on-demand learning 
  • Publish content across channels, formats and devices
  • Collaborate in real time with shared PDF review

Adobe Technical Communication Suite (2019 release) combines:

  • Adobe FrameMaker (2019 release)
  • Adobe RoboHelp (2019 release)
  • Adobe Captivate (2019 release)
  • Adobe Acrobat Pro DC#
  • Adobe Presenter 11.1

Additional components:

  • Adobe RoboScreenCapture
#Acrobat DC is available for subscription buying programs only. Under perpetual buying programs users will get Acrobat Pro 2017.

I already have a license for an earlier version of FrameMaker. What are my upgrade options?

Special upgrade pricing is available to customers who have valid licenses for earlier versions of FrameMaker and want to upgrade to Adobe FrameMaker (2019 release) or Adobe Technical Communication Suite (2019 release).

What are the top new features in FrameMaker (2019 release)?

Boost performance with the 2019 release of Adobe FrameMaker, built on an all-new 64-bit architecture. Effortlessly work on long, complex XML and non-XML documents. Create rich, immersive content with unmatched image handling capabilities. Experience faster opening and publishing of PDF and HTML5 files. Do more in less time with new capabilities powered by the latest technologies. Get started with XML/DITA authoring with an easy-to-use workspace, productivity enhancements, and lots more.

See all the new features in Adobe FrameMaker (2019 release).

How do I find an Adobe Technical Communication Partner in my country or region?

You can find an Adobe Technical Communication Partner to assist you in your country or region by visiting the Partner Portal.

Are there any training or learning resources available for my Adobe Technical Communication software?

You can access free learning assets and training material for your Adobe Technical Communication Software here.

Is a MathFlow license offered with FrameMaker (2019 release)?

No, MathFlow licenses are not offered with FrameMaker (2019 release). However, a 30-day free trial version of MathFlow is included with FrameMaker (2019 release). Support is provided for Structure and Style MathFlow editors.

How is the native multichannel publishing functionality in FrameMaker (2019 release) different from the publishing workflows in Adobe RoboHelp (2019 release), Adobe FrameMaker Publishing Server (2019 release), and Adobe Technical Communication Suite (2019 release)?

The native multichannel publishing functionality in FrameMaker (2019 release) supports the following formats: Responsive HTML5, EPUB, Kindle, PDF, Microsoft HTML (CHM), Basic HTML and Experience Manager Mobile. You can also publish your content as mobile apps for iOS and Android with just one click, using native integration with Adobe PhoneGap Build.

If you require your output in formats other than these, you will need to purchase an additional product, such as any of the following: Adobe RoboHelp (2019 release), Adobe FrameMaker Publishing Server (2019 release), or Adobe Technical Communication Suite (2019 release).

 

Opomba:

RoboHelp (2019 release), FrameMaker Publishing Server (2019 release), and Technical Communication Suite (2019 release) are all separate products from Adobe FrameMaker (2019 release) and must be purchased separately. Adobe Technical Communication Suite (2019 release) includes Adobe FrameMaker (2019 release) as one of the components.

Can I exchange content between earlier versions of FrameMaker and FrameMaker (2019 release)?

Yes, the FrameMaker (2019 release) FM file format and Maker Interchange Format (MIF) are compatible with earlier versions of FrameMaker. For details on how to exchange content between different versions of FrameMaker, visit the support page.

Which Microsoft Office application files can I import into Adobe FrameMaker (2019 release)?

You can import Microsoft Word and Excel files created by Office 2016 and earlier (Windows only). FrameMaker (2019 release) also supports Rich Text Format (RTF) 1.9 import and export, and you can save any Microsoft Office file as a PDF file to import into your FrameMaker publications as a graphic.

Can I integrate Adobe Captivate content into my FrameMaker (2019 release) documents?

Yes, you can import simulations and other interactive content created in Adobe Captivate to create more engaging online content.

In which languages can I author documents using FrameMaker (2019 release)?

FrameMaker (2019 release) provides full authoring support for Arabic, Canadian French, English (U.S. and International), Farsi, French, German, Hebrew, and Swiss German. It also provides full authoring support without dictionary or hyphenation for Japanese, Korean, Simplified Chinese, and Traditional Chinese. Dictionary and hyphenation support is available for the following languages: Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Nynorsk, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, and Turkish.

What are the XML specifications supported by FrameMaker (2019 release)?

FrameMaker (2019 release) supports DITA 1.3, DITA 1.2, DITA 1.1, S1000D, and DocBook.

What DITA specifications does FrameMaker (2019 release) support?

FrameMaker (2019 release) supports the DITA 1.3, DITA 1.2, and DITA 1.1 specifications.

Which fonts are included in FrameMaker (2019 release)?

FrameMaker (2019 release) includes the following OpenType fonts for Western languages: MinionPro, MyriadPro, Adobe Garamond Pro, Letter Gothic Standard, News Gothic Standard, and Courier Standard. Adobe Arabic and Adobe Hebrew support is provided for right-to-left languages. For symbols, FrameMaker includes Symbol Standard. For Chinese text, Adobe Fangsong Standard and Adobe Kaiti Standard are provided. Kozuka Gothic and Kozuka Mincho are provided for Japanese text.

Which font formats does FrameMaker (2019 release) support?

Adobe FrameMaker (2019 release) supports TrueType, OpenType, and Type 1 fonts.

Does FrameMaker (2019 release) support right-to-left languages?

Yes. FrameMaker (2019 release) supports right-to-left languages, Arabic, Hebrew, and Farsi.

Where can I get Unicode fonts?

The bundled OpenType fonts use Unicode encoding. You can also get Unicode fonts from the online Adobe Store.

On which platforms is FrameMaker (2019 release) available?

Adobe FrameMaker (2019 release) is available for Microsoft Windows 7, 8.1, and 10.

Which version of FrameMaker (2019 release) can I install—64-bit or 32-bit?

The 2019 release of Adobe FrameMaker allows you to install a 32-bit or/and 64-bit version. The 64-bit version of FrameMaker requires a 64-bit version of Windows 7, 8.1, or 10. If you are using a 32-bit version of Windows, then you can only install the 32-bit version of FrameMaker.

Can I use the same file across both 32-bit and 64-bit versions of FrameMaker (2019 release)?

Yes, you can use the same file across both 32-bit and 64-bit versions of FrameMaker (2019 release).

Are the plug-ins built for older versions of FrameMaker compatible with the 2019 release?

Plug-in developers should recompile the plug-ins for compatibility with the 64-bit version of Adobe FrameMaker (2019 release). Visit the Adobe I/O [www.adobe.io] page for details on the FDK.

Can I still continue to generate my PDF output using the older method via Distiller?

Users who want to generate PDF output using the older method via Distiller can do so via an option in the Settings dialog box.

Can I publish to Adobe RoboHelp Server 10 from Adobe FrameMaker (2019 release)?

Yes, you can publish to Adobe RoboHelp Server 10 from FrameMaker (2019 release).

What are the formats that can be published to RoboHelp Server 10 from FrameMaker (2019 release)?

You can publish content as Responsive HTML5 to RoboHelp Server 10 from FrameMaker (2019 release).

Is FrameMaker (2019 release) available for the UNIX platform?

The 2019 release of Adobe FrameMaker is not available for the UNIX platform.

Where can I locate the Pantone libraries?

The Pantone libraries that were part of earlier FrameMaker installations have been removed. If you have the latest version of Pantone color books and would like to leverage them for authoring, you can add them to the following directories - Adobe FrameMaker 2019\fminit\color & Adobe FrameMaker 2019\presets\colorbooks.

What is the difference between Adobe FrameMaker (2019 release) and Adobe InDesign CC?

Adobe FrameMaker (2019 release) is the industry-standard tool for authoring and publishing multilingual technical content across mobile, web, desktop, and print.

Adobe InDesign CC software is a versatile desktop publishing application that gives you pixel-perfect control over design and typography.

Learn more.

Pricing and upgrade

How much does a new license for Adobe FrameMaker (2019 release) cost?

The full version of Adobe FrameMaker (2019 release) costs U.S. $999.
You can also subscribe to Adobe FrameMaker (2019 release) for U.S.$ 29.99/month per user.
Visit the Buying guide page to explore all the buying options.

How much does it cost to upgrade to FrameMaker (2019 release) from older versions?

To upgrade from FrameMaker (2017 release): U.S. $399.

To upgrade from FrameMaker (2015 release): U.S. $599.

Where can I buy Adobe FrameMaker (2019 release)?

You can buy FrameMaker (2019 release) through the online Adobe Store or by calling: +1-866-647-1213. Learn about other ways to buy FrameMaker (2019 release), including buying through authorized resellers or purchasing with education discounts.

Is volume licensing available, and where can I learn more about it?

Special programs are available for volume licensing of FrameMaker (2019 release). See the volume licensing offerings available. To learn more about volume licensing plans, request a callback.

Does Adobe offer educational pricing for FrameMaker (2019 release)?

Adobe does offer educational pricing for FrameMaker (2019 release), but only via licensing and not via retail. Learn more about special education pricing.

Support information

Where do I go if I have customer service questions?

For any customer service questions, write to us at techcomm@adobe.com

Where do I go if I have technical support questions?

For any technical support questions, visit the customer support page.

What is activation?

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

What information is passed to Adobe during activation?

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

How many times or how often do I have to connect to the Internet?

The machine with FrameMaker (2019 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

What happens if I do not have Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for the first 7 days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

If I don’t have an Internet connection, can I call Support for phone activation?

No. Activation of the product via the Internet is required for FrameMaker (2019 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact Customer Service

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All users of FrameMaker (2019 release) need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact Customer Service.

I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the other?

Yes. Every computer that has Adobe FrameMaker (2019 release) installed must activate to continue using the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact Customer Service.

Can I choose not to activate Adobe FrameMaker (2019 release)?

Activation of Adobe FrameMaker (2019 release) is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits.

Visit the activation page for more information. The machine with FrameMaker (2019 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working.

If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact Customer Service.

I didn’t know I needed to have an Internet connection when I purchased Adobe FrameMaker (2019 release). Is there a way to activate without having an Internet connection?

No. Activation of FrameMaker (2019 release) is required via the Internet. Each machine with an application installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue using the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe FrameMaker (2019 release). What is the return policy?

For details on Adobe return policies in your region, go to the Return, cancel, or exchange an Adobe order page.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product but am still being asked to activate. What do I need to do?

Registration and activation are completely different.

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software.

Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Adobe Tech Comm Customer Support by phone: +1-866-647-1213 (Monday to Friday, 8 AM ET – 5 PM ET), or write to techcomm@adobe.com.

Subscription information and pricing

What is an Adobe technical communication software subscription?

A subscription is a new, more flexible way to get technical communication software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active.

Opomba:

The subscription plan requires an annual commitment, billed monthly or prepaid. There is no month-on-month subscription plan.

Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

The software installs locally on your computer. It's unnecessary to be online to use your subscription. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check. You have access to the software as long as your subscription is current.

Is subscribing to Adobe Technical Communication software the best choice for me?

Subscribing is a great option to consider if:

  • You always want to benefit from the latest capabilities and updates of the latest version
  • You haven’t upgraded your software in years and want to move up to the current version at an affordable price
  • You have never used Adobe Technical Communication software and want to try it
     

Which Adobe technical communication software is available on a subscription basis?

The following Adobe technical communication software are available by subscription:

  • Adobe FrameMaker (2019 release)
  • Adobe RoboHelp (2019 release)
  • Adobe Technical Communication Suite (2019 release)

What subscription plans are available for Adobe Technical Communication software?

Adobe Technical Communication software are available only via the one-year subscription plan. One-year plans have lower monthly payments and require that you remain a subscriber for at least a year. For more details, visit the buying guide.

How much does it cost to subscribe to Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), or Adobe Technical Communication Suite (2019 release)?

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

How am I billed for my subscription?

Under an annual plan, paid monthly, you’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract.

Under an annual plan that is prepaid, you’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel.

See terms and conditions for more details.

Where can I purchase Adobe Technical Communication software subscription editions?

Adobe Technical Communication software subscription plans are available exclusively through Adobe.com.

Are there any differences in functionality between the Adobe Technical Communication software purchased as a subscription versus the traditional purchasing model?

No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you cannot use the software.

I’m currently using a 30-day trial version. Can I convert that to a subscription?

Yes, you can convert the 30-day trial version of Adobe FrameMaker (2019 release) into a subscription by purchasing a license from Adobe.com and entering the serial key in your trial version. For any queries, you can reach us at techcomm@adobe.com.

When I purchase my subscription, do I receive a box that contains the software?

No. When you purchase a subscription on Adobe.com, you immediately receive an email that contains a link to the electronic download of the software.

I checked my credit card statement, and my subscription fee sometimes varies from one month to the next. Why is that?

If you live in a region where you purchase from the Adobe Store with a price quoted in U.S. dollars or euros (but you receive credit card statements with charges stated in your local currency), you could see different amounts charged from month to month. Changes in the currency exchange rates from one billing date to the next affect the charges.

Will the cost of my subscription increase?

The cost of an annual subscription will not increase in the year you are subscribed.

What does my Adobe Technical Communication software subscription include?

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active. 

Are volume licenses available on subscription for Adobe Technical Communication software?

No, only individual subscription editions are available, and only on Adobe.com. For volume licensing needs kindly request a callback.

Is the pricing different for government or educational customers?

No. The pricing is same for all customers.

What language versions of Adobe Technical Communication software are available by subscription?

Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), and Adobe Technical Communication Suite (2019 release) subscriptions are available in English, French, German, and Japanese.

How do I purchase and get started with my Adobe Technical Communication subscription software?

Getting started with a subscription is fast and easy: Go to our buying guide and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

How to upgrade to or download the latest version of Adobe Technical Communication software if I have an active subscription?

Download and install the trial build from here. Once you have downloaded and installed the software, activate the software using your Adobe credentials.

Where can I access my serial number on Adobe.com?

From the Your Purchases pull-down menu on the Adobe Store, choose Your Downloads. A column displays the serial number for your subscription, along with a link to download the product.

When does my subscription begin?

Your subscription begins as soon as your payment is processed.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues. You can also reach out to us at techcomm@adobe.com for any queries.

What is an Adobe ID and why do I need one to use my subscription?

During your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your current email address with a password you create. Learn more about the benefits of an Adobe ID.

If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

No. You can use the same Adobe ID with all your Adobe products, including subscriptions.

What are the terms and conditions for an Adobe Technical Communication software subscription?

See subscription terms and conditions.  

How many computers can I install my subscription on?

You can install your subscription software on up to two computers. See the license agreement for the product you want to subscribe to for more information.

What is product activation?

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Is activation required to use a subscription edition product?

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching. 

Can I cancel my subscription?

Yes, you can cancel your subscription. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made at any time by visiting your Manage Account page* or by contacting Customer Support in your region.


* Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.

My subscription has expired. How do I renew it?

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription. 

How do I cancel my annual membership?

To cancel an annual subscription, you can either go to your Account page or contact Adobe Customer Service. If you cancel your membership before meeting the annual commitment date, you are charged 50% of the remaining amount left on your contract.

In which countries can I buy an Adobe Technical Communication subscription?

Subscriptions are available through Adobe.com in the following countries:

Africa, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

If I cancel my subscription, can I still use the software that I have?

Should you cancel your subscription after 14 days:

  • For an annual contract paid monthly, your access will continue until the end of that month’s billing period
  • For a prepaid annual contract, your access will continue until the end of your contracted term.

If I want to buy Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), or Adobe Technical Communication Suite (2019 release), rather than continue to subscribe to it, do I receive a discount?

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe Technical Communication software.

How do I receive minor updates and full upgrades to my subscription product?

You are eligible to receive updates to Adobe Technical Communication software as long as your subscription remains active. Adobe notifies you by email of upgrades as they become available. This email contains instructions on how to access and install the upgrades.

Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the updater in Adobe Application Manager.

When an upgrade to my subscription product becomes available, am I required to install it?

No. You are not required to install any new version of the subscription. You can continue using the existing version of your software. To upgrade to a new version you need to download and install it.  

Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?

If you have questions relating to managing your subscription, contact Adobe Customer Service.

Who do I contact if I have issues with my subscription?

If you have questions about your subscription, visit the Support page. You can also reach out to us at techcomm@adobe.com for any queries.

Who do I contact if I have issues with my Adobe Technical Communication software?

Contact Adobe Technical Communication support for issues with your Adobe software. You can also reach out to us at techcomm@adobe.com for any queries.

Are service and support included with my subscription?

Like with traditional licensing model for these products, support is not a part of the license and needs to be purchased separately from Subscription support.

† Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language and applicable local taxes.

 

^ This product may integrate with or allow access to certain Adobe or third-party hosted online services (“Online Services”). Online Services are available only to users 13 and older and require agreement to additional terms of use and Adobe’s online privacy policy (www.adobe.com/go/terms). Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

 

∑ Adobe FrameMaker (2019 release) allows users to create content that is compliant to popular industry standards such as XML, DITA 1.3 and S1000D

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