System requirements for Adobe Sign

System requirements

The following system requirements apply to Adobe Sign (formerly Adobe Document Cloud eSign services or Adobe EchoSign).

Browser

  • Microsoft Windows 10 using Microsoft Edge, Internet Explorer 11, or a current version of Firefox, or Chrome
  • Microsoft Windows 8 using Internet Explorer 11 or later, or a current version of Firefox, or Chrome
  • Mac OS X v11 or later using Safari 7 or later, or a current version of Firefox, or Chrome
Opomba:

The Microsoft Edge browser does not natively support 256-bit AES encryption of PDF files.

  • If you are using the Edge browser, please ensure you are running the latest version of Adobe Reader

Internet Explorer is not supported when submitting support cases through the web application interface

Mobile app

Opomba:

Adobe Sign mobile apps support the most recent released versions of iOS and Android:

  • Latest version and up to one version back for iOS
  • Latest version and up to two versions back for Android

Language versions

US English

UK English

French

German

Spanish

Catalan

Basque

Brazilian Portuguese

Portuguese

Japanese

Chinese (Simplified)

Chinese (Traditional)

Korean

Indonesian

Malay

Thai

Vietnamese

Croatian

Czech

Polish 

Romanian

Russian

Slovenian

Slovakian 

Turkish

Ukrainian

Danish

Dutch

Finnish

Hungarian

Icelandic

Italian

Norwegian

Swedish

Supported document formats

  • Adobe PDF (.pdf)
  • Microsoft Word (.doc and .docx)
  • Microsoft Excel (.xls and .xlsx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Text (.txt)
  • Rich Text (.rtf)
  • Graphics (.tif, .jpg, .jpeg, .gif, .bmp, and .png)
  • Web (.htm or .html)

Software required to view a signed document

  • Adobe Reader 9.0 or later for documents secured with AES 128-bit encryption or lower
  • Adobe Reader 10 or later for documents secured with AES 256-bit encryption

Adobe online services are available only to users 13 and older and require agreement to additional terms and the Adobe Privacy Policy. Online services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

Software required to sign a document

  • Electronic signautres: Applied via any supported browser
  • Cloud-based digital signatures: Applied via any supported browser
  • Digital signatures via “Download and Sign with Acrobat”: Must use Adobe Acrobat or Adobe Acrobat Reader XI v11.0.7 or later

Domains to explicitly allow

Users with restrictive email security will need to explicitly permit inbound email from adobesign@adobesign.com to avoid filtering.

The out-bound email IP ranges for Adobe Sign can be found here >

 

Accounts with restrictive network security will need to explicitly permit Adobe required domain names.   The following domains must be allowed to ensure basic functionality:

  • adobesign.com
  • adobesigncdn.com
  • documentcloud.adobe.com (This is required for the Manage and Home pages)
  • echosign.com
  • echocdn.com
Opomba:

Accounts with very restrictive network security will need to explicitly permit the large lists below

Comprehensive domain name lists (Updated September 29th, 2021)

Core Adobe Sign

*.adobesign.com

*.adobesigncdn.com

*.echocdn.com

*.echosign.com

fonts.googleapis.com  

fonts.gstatic.com  

p.typekit.net

p13n.adobe.io

use.typekit.net

www.adobe.com

 

Document Cloud

acrobat.adobe.com

cloud.acrobat.com

files.acrobat.com

*.documents.adobe.com

acroipm2.adobe.com

adobesearch-sec-uss.adobe.io

ans.oobesaas.adobe.com

byof.adobe.io

cc-api-behance.adobe.io

cc-api-data.adobe.io

cc-collab.adobe.io

ccext.adobe.io

commerce.adobe.com

dc-api.adobecontent.io

documentcloud.adobe.com

geo.adobe.com

geo2.adobe.com

notify.adobe.io

pdfnow.adobe.io

pgc.adobe.io

prod.acp.adobeoobe.com

send.acrobat.com

server.messaging.adobe.com

ui.messaging.adobe.com

 

Identity and sign-in

adobeid-na1.services.adobe.com

adobeid.services.adobe.com

auth.services.adobe.com

federatedid-na1.services.adobe.com

na1e-acc.services.adobe.com

acc.adobeoobe.com

accounts.adobe.com

acp-ss-ue1.adobe.io

*.account.adobe.com

api.typekit.com

ars.oobesaas.adobe.com

assets.adobedtm.com

cdn-ffc.oobesaas.adobe.com

data.typekit.net

ffc-static-cdn.oobesaas.adobe.com

fonts.adobe.com

ims-na1.adobelogin.com

ims-prod06.adobelogin.com

ims-prod07.adobelogin.com

lcs-cops.adobe.io

lcs-entitlement.adobe.io

lcs-robs.adobe.io

lcs-ulecs.adobe.io

licensing.adobe.com

lm.licenses.adobe.com

mir-s3-cdn-cf.behance.net

*.onelogin.com

oobe.adobe.com

polka.typekit.com

prod-rel-ffc-ccm.oobesaas.adobe.com

prod.adobeccstatic.com

public.adobecc.com

scss.adobesc.com

state.typekit.net

static.adobelogin.com

wwwimages.adobe.com

wwwimages2.adobe.com

 

Administrative and Help pages (Admin Console and helpx)

adminconsole.adobe.com

bps-il.adobe.io

helpx.adobe.com

 

Acrobat Package downloads from Admin Console

s3.amazonaws.com/tron-ffc-icons-prod/

tron-prod-customized-user-packages.s3.amazonaws.com

 

Analytics and Tracking

*.aptrinsic.com

js-agent.newrelic.com

cdn.cookielaw.org

geolocation.onetrust.com

ec.walkme.com

sstats.adobe.com

adobe.tt.omtrdc.net

privacyportal.onetrust.com

bam-cell.nr-data.net:443

bam.nr-data.net

cdn.tt.omtrdc.net

adobemobiledev.demdex.net

api.demandbase.com

cm.everesttech.net

*.demdex.net

 

Integrations:

echosignforsalesforce.com

adobesignforsalesforce.com

 

Google Login / Drive

*.google.com

*.googleusercontent.com

*.googleapis.com

 

Sandbox:

*.adobesignsandbox.com

*.adobesignsandboxcdn.com

*.documentssandbox.adobe.com

*.echocdnsandbox.com

*.echosignsandbox.com

Core Adobe Sign

gps.na1.adobesign.com

gps.adobesign.com

gps.na1.echosign.com

gps.echosign.com

secure.adobesign.com

secure.na1.adobesign.com

api.na1.adobesign.com

secure.na2.adobesign.com

api.na2.adobesign.com

secure.na3.adobesign.com

api.na3.adobesign.com

secure.na4.adobesign.com

api.na4.adobesign.com

secure.eu1.adobesign.com

api.eu1.adobesign.com

secure.eu2.adobesign.com

api.eu2.adobesign.com

secure.au1.adobesign.com

api.au1.adobesign.com

secure.jp1.adobesign.com

api.jp1.adobesign.com

secure.in1.adobesign.com

api.in1.adobesign.com

secure.adobesigncdn.com

static.adobesigncdn.com

secure.na1.adobesigncdn.com

secure.na2.adobesigncdn.com

secure.na3.adobesigncdn.com

secure.na4.adobesigncdn.com

secure.eu1.adobesigncdn.com

secure.eu2.adobesigncdn.com

secure.au1.adobesigncdn.com

secure.jp1.adobesigncdn.com

secure.in1.adobesigncdn.com

secure.echocdn.com

static.echocdn.com

secure.na1.echocdn.com

secure.na2.echocdn.com

secure.na3.echocdn.com

secure.na4.echocdn.com

secure.eu1.echocdn.com

secure.eu2.echocdn.com

secure.au1.echocdn.com

secure.jp1.echocdn.com

secure.in1.echocdn.com

secure.echosign.com

secure.na1.echosign.com

api.na1.echosign.com

secure.na2.echosign.com

api.na2.echosign.com

secure.na3.echosign.com

api.na3.echosign.com

secure.na4.echosign.com

api.na4.echosign.com

secure.eu1.echosign.com

api.eu1.echosign.com

secure.eu2.echosign.com

api.eu2.echosign.com

secure.au1.echosign.com

api.au1.echosign.com

secure.jp1.echosign.com

api.jp1.echosign.com

secure.in1.echosign.com

api.in1.echosign.com

fonts.googleapis.com  

fonts.gstatic.com

p.typekit.net

p13n.adobe.io

use.typekit.net

www.adobe.com

 

Document Cloud

acrobat.adobe.com

cloud.acrobat.com

files.acrobat.com

na1.documents.adobe.com

api.na1.documents.adobe.com

na2.documents.adobe.com

api.na2.documents.adobe.com

na3.documents.adobe.com

api.na3.documents.adobe.com

na4.documents.adobe.com

api.na4.documents.adobe.com

eu1.documents.adobe.com

api.eu1.documents.adobe.com

eu2.documents.adobe.com

api.eu2.documents.adobe.com

au1.documents.adobe.com

api.au1.documents.adobe.com

jp1.documents.adobe.com

api.jp1.documents.adobe.com

in1.documents.adobe.com

api.in1.documents.adobe.com

acroipm2.adobe.com

adobesearch-sec-uss.adobe.io

ans.oobesaas.adobe.com

byof.adobe.io

cc-api-behance.adobe.io

cc-api-data.adobe.io

cc-collab.adobe.io

ccext.adobe.io

commerce.adobe.com

dc-api.adobecontent.io

documentcloud.adobe.com

geo.adobe.com

geo2.adobe.com

notify.adobe.io

pdfnow.adobe.io

pgc.adobe.io

prod.acp.adobeoobe.com

send.acrobat.com

server.messaging.adobe.com

ui.messaging.adobe.com

 

Identity and sign-in

adobeid-na1.services.adobe.com

adobeid.services.adobe.com

auth.services.adobe.com

federatedid-na1.services.adobe.com

na1e-acc.services.adobe.com

acc.adobeoobe.com

accounts.adobe.com

acp-ss-ue1.adobe.io

api.account.adobe.com

ids-proxy.account.adobe.com  

api.typekit.com

ars.oobesaas.adobe.com

assets.adobedtm.com

cdn.onelogin.com

cdn-ffc.oobesaas.adobe.com

data.typekit.net

ffc-static-cdn.oobesaas.adobe.com

fonts.adobe.com

ims-na1.adobelogin.com

ims-prod06.adobelogin.com

ims-prod07.adobelogin.com

lcs-cops.adobe.io

lcs-entitlement.adobe.io

lcs-robs.adobe.io

lcs-ulecs.adobe.io

licensing.adobe.com

lm.licenses.adobe.com

mir-s3-cdn-cf.behance.net

oobe.adobe.com

polka.typekit.com

portal-cdn.onelogin.com

prod-rel-ffc-ccm.oobesaas.adobe.com

prod.adobeccstatic.com

public.adobecc.com

scss.adobesc.com

state.typekit.net

static.adobelogin.com

web-login-v2-cdn.onelogin.com

www.onelogin.com

wwwimages.adobe.com

wwwimages2.adobe.com

 

Administrative and Help pages (Admin Console and helpx)

adminconsole.adobe.com

bps-il.adobe.io

helpx.adobe.com

 

Acrobat Package downloads from Admin Console

s3.amazonaws.com/tron-ffc-icons-prod/

tron-prod-customized-user-packages.s3.amazonaws.com

 

Analytics and Tracking

esp.aptrinsic.com  

web-sdk.aptrinsic.com

app-be.aptrinsic.com

js-agent.newrelic.com

cdn.cookielaw.org

geolocation.onetrust.com

ec.walkme.com

sstats.adobe.com

adobe.tt.omtrdc.net

privacyportal.onetrust.com

bam-cell.nr-data.net:443

bam.nr-data.net

cdn.tt.omtrdc.net

adobemobiledev.demdex.net

api.demandbase.com

cm.everesttech.net

adobe.demdex.net

adobedc.demdex.net  

 

Integrations:

echosignforsalesforce.com

adobesignforsalesforce.com

 

Google Login / Drive

accounts.google.com

adservice.google.com

android.clients.google.com

apis.google.com

docs.google.com

lh3.google.com

lh3.googleusercontent.com

lh4.googleusercontent.com

mtalk.google.com

play.google.com

storage.googleapis.com

update.googleapis.com

www.google.com

www.googleapis.com

www-onepick-opensocial.googleusercontent.com

 

Sandbox:

gps.echosignsandbox.com

gps.na1.echosignsandbox.com

gps. adobesignsandbox.com

gps.na1.adobesignsandbox.com

secure.adobesignsandbox.com

secure.echosignsandbox.com

secure.na1.adobesignsandbox.com

secure.na1.adobesignsandboxcdn.com

secure.adobesignsandboxcdn.com

api.na1.adobesignsandbox.com

secure.na1.documentssandbox.adobe.com

documentssandbox.adobe.com

na1.documentssandbox.adobe.com

api.na1.documentssandbox.adobe.com

secure.na1.echocdnsandbox.com

secure.echocdnsandbox.com

secure.na1.echosignsandbox.com

api.na1.echosignsandbox.com

IP Ranges to explicitly allow

If you explicitly allow IP addresses on your network, please add the below IP ranges to your firewall:

North America:

  • 52.71.63.224/27 
  • 52.35.253.64/27
  • 52.250.85.48/28
  • 52.184.233.96/28 (Sandbox)
  • 44.234.124.128/27
  • 40.67.155.147/32
  • 40.67.154.249/32
  • 40.67.155.185/32
  • 40.67.155.112/32
  • 3.236.206.64/27

Europe:

  • 51.105.221.160/27
  • 52.48.127.160/27 
  • 52.58.63.192/27
  • 52.236.2.144/28

Japan:

  • 52.196.191.224/27 

Australia:

  • 52.65.255.192/27 

Singapore:

  • 40.119.212.48/28

India:

  • 13.126.23.0/27


IP ranges for outbound mail relays

If your organization explicitly lists IP addresses to control connection to your inbound mail servers, add the following IP addresses to your allowed list of IP ranges:

  • 40.65.170.152/30
  • 40.67.157.141/32
  • 40.67.154.24/32
  • 40.67.158.131/32
  • 51.105.221.64/30

  • 52.205.63.172/30
  • 52.41.255.236/30
  • 52.149.27.228/30
  • 52.208.255.252/30
  • 52.236.0.204/30
  • 52.59.244.0/30
  • 52.197.127.252/30
  • 52.65.63.248/30
  • 13.126.23.32/30

 

SSL/TLS Requirements

Transport Layer Security (TLS) is the most widely deployed security protocol used today for Web browsers and other applications that require data to be securely exchanged over a network. Connections to Adobe Sign require use of TLS 1.2 and support for at least one of the cipher suites below.  These requirements apply both to inbound traffic to Sign servers (browsers, API) and outbound traffic from Sign servers to customer servers (API callbacks used for retrieving agreement source documents, returning status, and webhooks).

 

For browsers: as long as you adhere to the OS/Browser requirements, you should have no browser related issues. All these OS/browsers are fully compliant with our TLS requirements.

 

For applications using the Sign API,  these frameworks support TLS 1.2:

  • Java: use Java 8 or later
  • .NET: use .NET 4.6 or later
  • OpenSSL: use OpenSSL 1.0.1 or later

 

For servers used to received callbacks or webhook requests from Sign:

  • Support TLS 1.2 and at least one of the cipher suites listed below
  • Have a valid TLS certificate, and include all intermediate certificates.

Customers who wish to test that their server is compliant can use a variety of free or commercial tools, including the Qualys SSLLabs Server Test, to ensure that their server accepts TLSv1.2, supports at least one of the cipher suites below and has a valid certificate.

 

TLS Cipher Suites Required:

TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA

TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256

TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256

TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA

TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384

TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384

TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA

TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256

TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384

TLS_RSA_WITH_AES_128_CBC_SHA256

TLS_RSA_WITH_AES_128_GCM_SHA256

TLS_RSA_WITH_AES_256_CBC_SHA256

TLS_RSA_WITH_AES_256_GCM_SHA384

SSL Certificate Authority / Certificates

Opomba:

Adobe Sign updated the SSL Certificates on June 1st, 2021
There has been no change to the public key, underlying cryptographic protocols, or scheme.

SSL Certificates

Prenos

Prenos

Prenos

Logotip Adobe

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