Get the most out of Adobe Acrobat Sign. Check out the following resources for support, training, and getting started. Bookmark this page!
Get started with your new enterprise account
Below are two lists of resource links to get you up and running in your new Adobe Acrobat Sign account.
The lists are different based on how your user entitlement is set up:
- The Adobe Admin Console (AAC) manages user entitlement and authority through the Adobe identity system. Admins that provision user access via the AAC should use the Adobe Admin Console Implementation Resources
- The Adobe Acrobat Sign Web Console is the native identity system of the service. Admins that provision users directly in the Acrobat Sign application will use the Acrobat Sign Web Console Implementation Resources
Below are some key resources including step-by-step instructions to help you get up and running with Acrobat Sign. Some steps will be completed in the Admin Console and some in the Acrobat Sign web console.
-
Are you an Acrobat customer?
- If not, proceed to Step 2.
- If you are, the recommended best practice is to “turn off” Acrobat Sign services in Acrobat.
-
In the Admin Console, create Acrobat Sign administrators.
-
In the Acrobat Sign web console, customize your Acrobat Sign global settings.
-
In the Acrobat Sign web console, set up Acrobat Sign user groups and Acrobat Sign group admins.
-
In the Admin Console, add Acrobat Sign users.
-
You are ready to test and send your first transaction. You can get further information on sending documents for signature in the User Guide, or by attending and on-demand Acrobat Sign Training webinar.
It is recommended that you bookmark the Customer Success Resources page for future reference. This is your go-to page for Acrobat Sign resources - where you can learn how to:
- Get support
- Ask questions on the Community Forum
- Get set up assistance with Integrations
Below are some key resources including step-by-step instructions to help you get up and running with Acrobat Sign.
-
If you are an Account Administrator, begin by attending a New Admin training webinar. This will cover all the steps you need to take to set up your account:
- Adjust your account settings and global settings. More details can be found here.
- Create User Groups and/or Group Admins for your Acrobat Sign account. Get more information here.
- Add users for your account.
-
When you have configured your Acrobat Sign account, and added users, encourage end users to
attend the New User training webinar. End users will learn how to:
- Configure their personal Acrobat Sign account
- Send a document for signature. Detailed information on this can be found here
-
Test and send your first transaction
-
With your account fully set up, you are now ready to deploy a use case.
It is recommended that you bookmark the Customer Success Resources page for future reference. This is your go-to page for Acrobat Sign resources - where you can learn how to:
- Get support
- Ask questions on the Community Forum
- Get set up assistance with Integrations
Our Customer Success team is here to help you maximize ROI on your investment.
Onboarding Services (Click to download PDF)
Jump-start your successful implementation by taking advantage of our expert guidance in onboarding.
Customer Success Overview (Click to download PDF)
Customer Success is here to help you onboard quickly, learn how to integrate the solution into the business, discover best practices, fix or report issues, keep abreast of new features and even pose questions to experts. Learn more about services included in your subscription.
Extended Service Offering (Click to download PDF)
The Extended Service customer care offering for Adobe Sign enhances and extends the customer care you already receive and helps you make the most out of your investment in e-signatures.
Have a support question or technical issue?
To open a support case or for more details about Acrobat Sign Customer Support, visit this page.
Need training?
We offer live weekly admin and end-user (sender) training, as well as on-demand sessions.
Need more resources?
- Learn all the basics for new users on the Get Started page.
- Find in-depth product information in the Adobe Acrobat Sign User Guide.
- Get quick access to installation, user, and upgrade guides for current Adobe Acrobat Sign integrations.
- Learn the basics or refine your skills with quick tutorials.
- Read the latest Adobe Acrobat Sign technical notifications.
Need to add licenses or have questions about your contract?
Contact your Account Executive or Reseller.
Still have questions?
Ask questions and get answers from experts and peers in the Adobe Acrobat Sign Community Forums.
Read the Adobe Acrobat Sign FAQs.
