Technical notifications

The Adobe Acrobat Sign Technical Notifications are ordered below with the current update at the top, and rolling back in time as you scroll down the page. 

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[Important] The next Adobe Acrobat Sign release is scheduled for January 17th, 2023

This will be a minor patch release to resolve a number of customer-found defects and apply any optimization/security patches as needed.

The Sandbox environment will adopt these patches four weeks prior to the scheduled release. A listing of the resolved customer issues will be published at that time and updated 14 days prior to release.

Feature Release: Adobe Acrobat Sign – November 8th Release Completed

The release is complete to all shards with no downtime to any services.

[Important] End of support for the Microsoft Internet Explorer 11 and legacy Edge browsers with the November 8th, 2022 release

First Reported: June 2022 - Updated: September 2022

Current 

With the launch of the November 8th, 2022 release, Adobe Acrobat Sign will complete the end-of-support cycle for the Microsoft Internet Explorer 11 and the legacy Microsoft Edge browsers that was started in April of 2021.

After the November release, these legacy browsers will no longer be supported on any page of the Acrobat Sign application, including the recipient e-signing page. Users attempting to access the service with these browsers will be served an "Unsupported Browser" page and instructed to use (or download) a modern browser.

Unsupported Browser error page

[Updated] Customer Workflow Designer UI Changes - Available in the first half of 2023

First Reported: April 2022 - Updated November 2022

Current 

The first half 2023 release will update the access points for users who can create and use custom workflows. 

The Workflows tab will be removed from the Admin menu and replaced with a Workflows tab at the top of the page and a Create a workflow tile on the Home page. Both new access points open a new page dedicated to creating and managing the workflows available to the user.

The new Your workflows page is designed in the same style as the Manage page, complete with quick actions that are available when hovering over a workflow record.  Quick actions for workflows are:

  • Open - Opens the workflow in a view-only mode.
  • Edit - Opens the workflow to edit the properties. Available only to the workflow owner and administrators that have authority over the group the workflow is assigned to.
  • Run - Triggers the start of the workflow, opening the modified Send page with the pre-defined settings of the workflow.
Custom workflow designer

[Updated] The Acrobat Sign CDS certificate update has been delayed beyond the November 8th release

First Reported: September 2022 - Updated: October 2022

Current 

The CDS certificate applied to the PDFs generated in Acrobat Sign will be updated in a future release of the application, sometime after the November 8th release.

Signing certificate

[New] Adobe Acrobat Sign updated Webhooks framework (Webhooks 2.0)

First Reported: October 2022

Current 

On November 8th, 2022, Acrobat Sign is rolling out an improved version of webhooks infrastructure (referred to as “webhooks 2.0”).

  • New customer accounts created after November 8th, 2022, are automatically built with webhooks 2.0 enabled.
  • Accounts existing before November 9th, 2022, will be migrated to the webhook 2.0 environment on March 14th, 2023.
  • On July 18th, 2023, Acrobat Sign will sunset the current webhooks infrastructure (referred to as “classic webhooks”).

Webhooks 2.0 supports all the features of classic webhooks with one caveat. Classic webhooks configured for the user, their group, or their account, delivered notifications to all participants of an agreement. In webhooks 2.0, ONLY webhooks configured for the sender, sender’s group, or account will receive notifications. In other words, notifications are no longer sent to all participants of an agreement.

Note that all future webhook enhancements will ONLY be delivered on webhooks 2.0.   

Current customers can try webhooks 2.0 on a Trial, Developer, or Sandbox account via Adobe’s Insider Access program starting November 8th. 

The migration is expected to be seamless for all customers. However, customers who have strict network security policies in place will require new IP addresses to be configured in accordance with https://helpx.adobe.com/sign/system-requirements.html

If you have any questions, reach out to your success manager or the support team.

Classic reporting to be removed from service in 2023

First Reported: September 2022

Current 

The November 2022 release for Acrobat Sign includes two updates to the new reporting environment:

  • Scheduling and distribution of reports and data exports
  • Addition of previously missing columns in data exports

This release brings the new reporting interface into feature parity with the classic reporting structure and begins the process of adding new capabilities.

All future development for reporting features will be built on the new experience only. Consequently, the classic reporting interface will be removed from service in 2023.

All users and administrators are encouraged to migrate their reporting tasks to the new experience as soon as possible.

Rollout plan for updated form field detection  

First Reported: August 2022

Current 

The feature that automatically detects and places form fields for the in-application authoring environment is being updated to improve the detection methodology. In practice, users will notice that the field detection notification is placed in the center of the first page.

field detection gump

Customer deployment will follow the below schedule:

 Updated customers  Update date
All Individual accounts  September 1, 2022
NA1 and NA2 shards (all accounts) November 8th, 2022

 

Adobe Acrobat Sign Search Improvements

First Reported: July 2022

Current 

The search functionality used to find agreements has been improved to support more complex string queries using special syntax. The documentation for the improved search functionality is available in the online help documentation.

The upgraded search feature has been deployed to all tiers of service on all shards as of the November 2022 release

 Tier of service  Release date
 Developer accounts  June22, 2022
 Team/Team trials/Small business  July 19, 2022
 Individual
 August 16, 2022
 Business/Business trials  September 13, 2022
 Enterprise/Enterprise trials/Free accounts  November 08, 2022

A link to the documentation for searching is provided in the application by clicking the information icon next to the search field:

Information icon next to search field

The Box.com upload option was removed from Send in Bulk in November

First Reported: June 2022

Current 

In the November 2022 feature release, the Box.com upload option was removed from the Send in Bulk interface.

Box.com upload option to be removed

Adobe Sign for Salesforce: End of service notice for versions 19.x and 20.x

First reported: June 2021 - Updated:
November 2021

Current

Support for Adobe Acrobat Sign for Salesforce v19.x and v20.x has expired as of October 2021.

  • All Organizations must upgrade to at least v21.5.11 as soon as possible. v21.5.11 is a prerequisite for all later versions and must be installed before further upgrading to later versions. 
  • Access to version 20.x and older is scheduled to be fully disconnected in the second quarter of 2022. Version 21.5.11 or later must be installed for continued access to Adobe Acrobat Sign for Salesforce.

The integration life cycle is detailed here >

Note:

Upgrading from a version prior to 21.5.11 requires installing the 21.5.11 package before installing the current package. Attempting to install the current package before 21.5.11 is in place results in a failed update.

Note the following while upgrading your Adobe Sign for Salesforce integration package:

  • Do not uninstall your existing Adobe Sign for Salesforce package. 
    • Uninstalling the package results in the loss of all your Adobe Sign data in Salesforce.
  • If you have users in your Salesforce org who belong to multiple Adobe Sign accounts, reach out to your Adobe client success manager or Adobe support before upgrading.
  • Upgrade and test in your Sandbox environment before upgrading your production account.
    • Ensure that your email address in the Sandbox environment is one that you have access to in case you need to change the email for your Adobe Sign account.
  • Ensure that the Lock sessions to the IP address from which they originated setting is disabled. Configure here: Setup > Settings > Security > Session Settings.
  • Review the Adobe Sign for Salesforce - Upgrade Guide to determine if there are options you need to manually configure.
    • A number of new features/settings are added in every release.  Often these new features require a manual update to the service configuration to expose their use.

Adobe Sign for Dynamics end of service notice for version 9.3.x and older

Current

Support for Adobe Sign for Dynamics v 9.3.x has expired as of November 2021.

  • All package versions should be upgraded to the most current version as soon as possible.
  • Access to version 9.3.x and older is scheduled to be fully disconnected in the third quarter of 2022.

Please note that this upgrade requirement is an exception to the normal life cycle for integrations due to the nature of the updates being applied.

Domain name change to AdobeSign.com

First Reported: August 2019 - Updated: October 2022

 Current

Adobe is changing the domain name for the Adobe Sign service to adobesign.com

The transition began with the March 2020 release for free and individual user accounts with no impact to customers that have purchased other plans.

Please refer to the table below for an up to date schedule for the rollout of the feature to your account tier.

When enabled, account administrators will have a new control available in the Account Menu: Account Settings tab to move to the new domain.

  • The control enables the ability to switch to new domain name
  • Customers that use explicitly allowed domains, 3rd party integrations, or custom applications will be able to test the impact of the new domain name on their environment
  • Please refer to the FAQ to determine if this change will have an impact on your environment
  • If there are conflicts or errors, reverting to echosign.com is supported without any impact to agreements or workflows

For Accounts that have migrated to adobesign.com

  • The new domain is being rolled out as a redirect from the main login page
  • Redirects are not necessary to access existing agreements
  • Existing agreements remain available to all parties from the existing domain name

June 2020

The migration of all free and individual accounts to the adobesign.com domain will be completed

July

All NEW small business, and individual accounts will be provisioned with the adobesign.com domain. 

September


All NEW Team accounts will be provisioned with the AdobeSign Domain

All existing Team  accounts will have an option to opt-in to the new domain. Administrators can access the control through the Account Menu UI (via the Account Setup tab). 

October


All NEW Enterprise accounts will be provisioned with the AdobeSign Domain

Gradually roll out the option to opt-in to the new domain to existing enterprise Accounts. Administrators can access the control through the Account Menu UI (via the Account Setup tab). 

December of 2022

Customers should be migrated to adobesign.com by December 2022.

Adobe Acrobat Sign Release Schedule, Prerelease documentation, and Sandbox availability

First Reported: March 2022

Current

The Acrobat Sign release schedule is now available, detailing the anticipated releases for the remainder of 2022. In the future, Acrobat Sign will be delivering three major updates per year. For 2022, those releases are in April, June, and November.

Starting with the September 2022 release, complete prerelease documentation will be available eight weeks before each launch (In July 2022), viewable from the release schedule page.

Customers that have access to the Acrobat Sign Sandbox environment can access the new release functionality four weeks before launch (In August 2022). As mentioned, this program begins with the September 2022 release, and continues for all production releases thereafter.
 

  • The Sandbox environment will pass all production quality assurance procedures at the same quality level as the regular production environment.
  • The Sandbox is expected to have 99.9% availability and will use the same status page and outrage procedures as the regular production environment.
  • The Sandbox will leverage the regular production SLA and support process to facilitate reporting issues.


Additional Resources


Past Notifications

Feature Release: Adobe Acrobat Sign – July 20th Release Completed

The feature release is complete, and all features are available.

Two new webhooks added with the June 14th release

First Reported: June 2022

Removed From Current List: July 2022

Two new webhooks have been added in the June 14th release:

  • Agreement expiration updated (AGREEMENT_EXPIRATION_UPDATED) (Only available via REST v6 API POST /webhooks) - Triggers when an agreement's expiration date is updated.
  • Agreement signer name changed by signer (AGREEMENT_SIGNER_NAME_CHANGED_BY_SIGNER) - Triggered when a recipient changes their name when signing to be a different value than the name provided when the agreement was created.

Both webhooks are available.

The payload for the new webhooks can be viewed here >

Classic Access Code feature removed from service with the June 2022 release

First Reported: May 2022 - Updated June 2022

Removed From Current List: July 2022

The Access Code feature has been completely removed from the Acrobat Sign system with the June 2022 release when the classic Manage page was removed from service.  

End of support for the Microsoft Internet Explorer 11 and legacy Edge browsers as of December 31st, 2021

First Reported: April 2021

Removed From Current List: June 2022

By December 31, 2021, Adobe Sign will no longer formally support the Microsoft Internet Explorer 11 or Microsoft Edge Legacy browsers. We recommend that customers no longer access the Adobe Sign application with these browsers.  After December 31, 2021, customers using these browsers may have a degraded experience, and some features may cease to work.

The recipient's e-Sign page should continue to function properly on these browsers to avoid disrupting the recipient's workflows. We are committed to helping make this transition as smooth as possible.

New SSL Certificate -
In effect April 1st, 2022

First Reported: February 2022

Removed From Current List: June 2022

Acrobat Sign has released the new SSL Certificates on the morning of April 1st, 2022.
There is no change to the public key, underlying cryptographic protocols, or scheme.

 

ACTION REQUIRED

Use of the public key

  • If you have custom-built integrations with Acrobat Sign using either the SOAP or REST APIs, and if any of these integrations have ‘pinned’ the existing public key, no action is required.
  • If you are using Acrobat Sign’s SSL certificates for SSO, or if you’re pinning the certificate itself (or using other methods), you can find the new Acrobat Sign certificates in the Adobe Acrobat Sign System Requirements.
    • If your SSO configuration supports multiple public certs/chains, you can add the new certificates now and remove the old public cert/chain from your configuration after the April switch.
    • If your SSO does not support multiple public certs/chains, you will need to sync your SSL switch with Acrobat Sign on April 1st, 2022.  

The new SSL certificates are now active as of April 1st, 2022.

Archived Notifications

Listed by the date when the notice was removed from the current notice list, newest to oldest.

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