Know how to configure the links to Help and support resources in Adobe Connect on-premise installations.

Account Administrators can add a Status Page link and a Support Page link to the Help menu in Meeting rooms. The links are to HTML pages that you design. The Status Page could provide information about the status of the Adobe Connect system. The Support Page could provide information about getting support using Adobe Connect. If you do not define these links, they are not available in the Help menu.

  1. Open the RootInstallationFolder\custom.ini file in a text editor.

  2. To edit the Status Page link, set STATUS_PAGE = "http://connect.example.com/status.html".

  3. To edit the Support Page link, set SUPPORT_PAGE="http://connect.example.com/support.html".

    The URLs can be absolute or relative to the domain of the meeting server. Start absolute URLs with “http://” or “https://”. Start relative URLs with “/”.

  4. Do the following to restart Adobe Connect:

    1. Choose Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server. 

    2. Choose Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server. 

The Adobe Connect Central home page has a Resources tab that provides links to a Getting Started page, Adobe Connect Central Help, Adobe Connect Documentation, and ConnectUsers.com. You can redirect these links to different locations.

Poznámka:

You cannot redirect ConnectUsers.com because it goes to a website and it is not a relative link.

  1. Open the page you want to edit in an HTML editor. In each file path, substitute the placeholder lang with the two letter language code. For example, the code for English is “en”.

    Page

    Location

    Notes

    Getting Started

    appserv/common/help/lang/support/startmain.htm

    You can edit this file in Adobe Connect Server version 7 and later.

    Adobe Connect Central Help

    appserv/common/help/lang/connect/9.0/using/AH_HOME.html

    Changing this file also changes the Help link at top of Adobe Connect Central.

    You can edit this file in Adobe Connect Server version 7 and later.

    Adobe Connect Documentation

    appserv/common/help/lang/go/doc.html

    You can edit this file in Adobe Connect Server version 7.5 and later.

  2. For each of these files, put the following as the total content of the file:

    <!-- ======================================================================= 
        This is used by Adobe Connect to redirect to the desired webpage. 
        If there is a particular place where you would like users to be sent, 
        please customize the URL below. 
         ======================================================================= --> 
    <META HTTP-EQUIV=Refresh CONTENT="0; URL=http://www.example.com">
  3. Edit the value of the URL attribute to target your content. The URL can be a relative path or an absolute path.

    For example, to redirect the doc.html file to documentation on your organization’s server, you can use the URL http://www.example.com/support/documentation/connectpro.

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