Meeting users disconnect, reconnect automatically | Connect 8

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Posledná aktualizácia dňa 18. 1. 2022

Issue

During screen sharing in Adobe Connect 8, you are disconnected and reconnected automatically. On reconnection, participants are added again without removing the earlier instance, causing duplicate listing in the Attendee list.

The following error appears in the Adobe Connect Addin logs (Client side logs configured on the client computer):

TRACE: [StreamHandler|pages/createpage.action?

spaceKey=connectt3&title=StreamHandler&linkCreation=true&fromPageId=146729597|||||||\||]::public/all/screenshare_0::[NetStream|pages/createpage.action?

spaceKey=connectt3&title=NetStream&linkCreation=true&fromPageId=146729597|||||||\||] onStatus for stream: public/all/screenshare_0, code: [NetStream|pages/createpage.action?

spaceKey=connectt3&title=NetStream&linkCreation=true&fromPageId=146729597|||||||\||].Play.[InsufficientBW|pages/createpage.action?

spaceKey=connectt3&title=InsufficientBW&linkCreation=true&fromPageId=146729597|||||||\||]

Solution

Use Windows 2003 instead of Windows 2008.

Additional information

A video streaming issue causes this error. The error occurs when Flash Media Server is running on Windows 2008 and Connect Server is hosted on Amazon EC2 cloud.