Troubleshooting & help
Download & install
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and installation troubleshooting guide.
Yes! Anyone can get Premiere Rush for free as part of the Starter plan. This plan includes ongoing access to all the Premiere Rush features, use of desktop and mobile apps, the ability to create an unlimited number of projects, and export up to 3 projects. For unlimited exports, you can upgrade from the Starter plan to a paid plan. For more information, see Upgrade from the Adobe Premiere Rush Starter plan to a paid plan.
You can install Premiere Rush and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
You may sometimes see a green and pink haze while editing your video in Premiere Rush or in the exported project. This issue could occur because of driver compatibility issues, and you may need to upgrade your driver.
For more information on fixing this issue, see Green and pink video in Premiere Pro or Premiere Rush.
All changes you make in Premiere Rush on your iOS device sync automatically with Premiere Rush on the desktop. Any changes make in the desktop are synced to mobile as well, so you always have access to your latest edits wherever you go.
If you are not able to see your latest changes in another device, use the troubleshooting tips listed in Troubleshoot synchronization issues.
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